KEYNOTE SESSION / WEDNESDAY / DECEMBER 15, 2021 / 8:30 AM
Guest Empowerment: How Today’s Technology Makes It Happen
From customer-facing digital to back-of-house efficiencies, brands are seeking tools and capabilities that will drive long-term competitive advantage. Raghu Sagi, chief information officer at Inspire Brands, describes the technology platforms that drive the guest experience across its more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, Rusty Taco and SONIC Drive-In restaurants.
Raghu Sagi | Chief Information Officer | Inspire Brands
Raghu Sagi serves as Chief Information Officer of Inspire Brands, a multi-brand restaurant company whose portfolio includes nearly 32,000 restaurants worldwide. Raghu is responsible for driving the technology strategy across Inspire, including the rapid evolution of digital and data capabilities through technology solutions. This strategy ensures systems and technologies used are profitable, secure and efficient, and are driving innovation across all facets of the technology organization. Prior to Inspire, he served as Chief Engineering Officer for Sephora Americas (an LVMH brand), where he was responsible for Omni-Channel Digital, Retail, Personalization & CRM, including Loyalty and Data Insights technology capabilities and platforms. Prior to Sephora, Raghu held technology leadership positions at Walmart and Best Buy.
Mark D. Smith | Business Development Manager | Bitcoin Depot
Mark Smith is a 20+ year veteran of the ATM industry and has excelled in both the retail and financial sectors to deploy and manage fleets of terminals. Mark began his career with a major ATM manufacturer and has also worked with ATM distributors and ATM remanufacturing companies. He has vast experience with deployments and developing efficient partner relationships for major rollouts, including ATMs, Smart Safes, and Bitcoin Kiosks. His knowledge of the industry and ability to execute successful programs has awarded him a high level of trust and confidence among peers and colleagues.