The Future of Unattended Retail: Any Product, in Any Location

Consumers are more inclined than ever to use self-service, unattended venues for buying products for their everyday needs, including food, beverages, hygienic and more. COVID-19 has accelerated the demand for self-service, but at the same time, the traditional vending machines and micro markets do not meet every consumer’s needs.

Mobile order and payment devices have provided new ways to buy products without having to touch a hard surface. At the same time, the new concept of touchless cabinets and coolers are bringing safer options, more flexible variety of products with more versatile footprint requirements to the table.

Smarter, touchless and more versatile solutions bring the benefits of unattended retail to locations beyond those of the traditional convenience services operator, also opening new horizons for retailers and CPG manufacturers. Hear from a panel of professionals on the benefits of future unattended retail.


Chris Rodriguez | Owner | Del Norte Snacks

Speaker bio coming soon!

Ed O’Brien | EVP Research & Strategy | ath Power Consulting

Ed O’Brien has extensive experience as an industry analyst, and in various areas of Marketing, Market Research, Strategy, and Operations. This experience includes roles in Banking and Financial Services, Enterprise Software, Consulting, and Manufacturing firms. This background includes Industry Analysis and Strategy, Market and Competitive Intelligence, Product Marketing and Product Management, and Analytics roles. Ed has researched and written over 150 syndicated industry reports, research notes, and other materials, and has been interviewed or quoted by such media and industry outlets as American Banker, Bloomberg BusinessWeek, CNBC, Fortune, The Boston Globe, The Chicago Tribune, The Charlotte Observer, The LA Times, and The New York Times.

Eric Schaffer, PhD | CEO & Founder | Human Factors International

Dr. Eric Schaffer is CEO of Human Factors International, Inc (The UX Engineering agency that design the HDFC application that won ‘Best Mobile Experience’). Eric Has over 40 years of experience in UX design, with special interests in omni-channel strategy, persuasion engineering, cross cultural design, innovation, and the maturity large scale UX practices. He wrote “Institutionalization of UX” (Addison-Wesley).


Will Hernandez | Editor | Mobile Payments Today

Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of Mobile Payments Today, he spent two years as the content manager for, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. He spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia’s Payments Group based in Chicago including ATM&Debit News, CardLine,, ISO&Agent Weekly and American Banker. Will helped launched SourceMedia’s bi-weekly newsletter, Mobile Banker, and built and cultivated the Payments Group’s first Twitter presence.

session sponsor