CLOSING KEYNOTE SESSION / WEDNESDAY / DECEMBER 9, 2020 / 2:00 PM ET

Thought Leader Roundtable: Executive Predictions

As we wrap up the Summit, this heavy-hitter panel of industry thought leaders will comment on a variety of topics, such as AI, cryptocurrency, digital advertising, IoT, next gen ATMs, VR/AR and wearables.

PANELISTS

Jean-Pierre Lacroix | President | Shikatani Lacroix Design

Jean-Pierre Lacroix is president of immersive experience design firm Shikatani Lacroix Design. A visionary design thinker, author and speaker, JP is driven to produce measurable results through strategic insights. He is committed to transforming the customer experience by designing immersive experiences that compel consumers to buy at the moment of purchase. JP is continually sought after by top brands, industry associations, conferences and publications for his insights on leading packaging, retail, banking and digital trends. His client list includes Cineplex Entertainment, Regions Bank, Toronto Blue Jays, PepsiCo Canada, CZ Bank, The Source and TD Bank Group.

Stuart Rogers | CEO | Agora Brands Group

Stuart Rogers is CEO of Agora Brands Group, a 2019 startup that combines art-infused technologies with artificial intelligence into avatars that promote human-like customer service interaction. Our avatar designs deploy AI-driven technologies along with the latest developments in the language technologies of Natural Language Understanding (NLU) and Natural Language Processing (NLP). Avatars will be in the forefront of delivering a satisfying interactive customer service experience in the decades to come. Agora Brands Group is developing Avatars as a Service to fill the growing gap in demand for quality customer service support, and to help firms adapt to a world of and after COVID-19 in the food services, retail, eldercare, healthcare and travel and hospitality industries.

Renee Welsh | CEO | Embed and Booking Boss

Renee Welsh is the CEO of Embed and Booking Boss, which she founded as a start­ up in 2013 before its acquisition by Helix Leisure in 2017. One-part executive, one-part entrepreneur, Renee’s passion lies in building businesses and transforming industries. A natural innovator, she launched her first tech business when she was 27, and followed this up with stints at prominent start ups across the world, including lastminute.com, wotif, Monster and RedBaIloon. In 2013, Renee launched Booking Boss, an award-winning ticketing and booking management platform dedicated to attractions, tours and entertainment industries. When it was acquired by Helix Leisure in 2017, Renee was appointed CEO to both Booking Boss and sister-company Embed.

MODERATOR

Bill Stutzman | Vice President of Strategic Initiatives | Ventus

Bill Stutzman, Vice President of Strategic Initiatives, is a networking industry change agent helping today’s Omnichannel Financial Institutions solve technology challenges and meet networking demand. Bill’s expertise in marketing and network services has allowed him to support FIs implementing the many transformational changes impacting the omnichannel branch and how it can positively enhance the customer experience. Bill holds an M.B.A from Columbia University and throughout his career, including senior roles at Time, Inc’s Fortune.com, Entertainment Weekly’s EW.com, and Sprint, he has demonstrated a talent for anticipating trends and capturing value at the right time.

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