BREAKOUT SESSION / TUESDAY / SEPTEMBER 24, 2019 / 1:00 PM
Transforming User Experience to Build the Digital Bank of the Future
It’s not just enough to have mobile apps, banks must design these to help consumers easily manage their daily financial lives. These highly desired new functions can help an FI strengthen account holder engagement and loyalty by providing compelling and competitive app services. We’ll look at some of these integrations and their potential payoffs for an FI.
PANELISTS
Kevin Boyd | VP, Head of Digital Lending | EZCORP
Speaker bio coming soon!
Melissa Douros | Senior Director of Digital Experience | Discover Financial Services
Entering the UI / UX / CX space over 15 years ago, Melissa began as design and product for third party collections and then moved into the digital space, with a focus in financial services. Recently hired to lead the Digital Experience team at Discover Financial Services within the Deposits business, she leads initiatives that include a relentless concentration on customer experience. In parallel, Melissa also has a M.S. in Human Computer Interaction from Iowa State University, founded the Brett Robert Jostes Scholarship for Girls Going Into STEM, is a three year running WebAward Judge and has been quoted in Forbes magazine as a UX industry leader.
Albert Whitley | Client Experience Design Strategy, Director | BNY Mellon
Albert Whitley was most recently Experience Design Director at The Hartford where he led the transformation of complex business and customer challenges into memorable digital experiences. His design portfolio includes a short-list of impressive Fortune 500 global organizations from AIG, Adobe, Avon, BMW, Coca-Cola, L’Oreal, MD Anderson, MetLife, Pfizer, Verizon, and Volvo. He continually challenges businesses to engage consumers differently in an always-on connected digital world. He has received countless awards, and his work has been published in leading design publications. As a visionary, his synthesis of the design profession is to be culturally sensitive, inspire, and to connect with meaning.
MODERATOR
Bipin Sahni | Senior Executive Consultant | Persistent
Bipin Sahni is a senior executive advisor in Banking and Financial Services vertical. Formerly Executive Vice President at Wells Fargo, he was responsible for leading the bank’s Innovation and R&D group. He played a key leadership role in launching the Wells Fargo Startup Accelerator program. His key R&D responsibilities were to focus on identifying new technologies and worked in identifying fin-techs, which were solving real business problems or helping improve end user customer experience. He has over 20 patents to his credit.
He graduated from DY Patil University, College of Engineering & Technology in India and received his MBA from the University of Phoenix.
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