AGENDA
MONDAY // DECEMBER 4, 2023
Registration Opens
Tech Time

- Cherryh Cansler | Vice President of Events | Networld Media Group
Migrating to Self-Service: A Roadmap for Success
Keynote Speaker:- Mike Abecassis | Founder & CEO | GameTime & General Vending Service

Welcome Reception

TUESDAY // DECEMBER 5, 2023
Digital Innovation in Travel: Is the Next Frontier Airport Dining?
- Neil Thompson | VP, Digital | HMS Host
Presenter:
- Steven MacArthur-Brooks | Director, Non-Traditional Development, Burger King, U.S. & Canada | Restaurant Brands International

Check-in Kiosks: Finding the Right Solution for Your Venue
- Mrunal Desi | CEO | Astics
- Roxann Favors | Assistant Aviation Director/Chief Revenue Officer | Phoenix Sky Harbor International Airport
- Harikrishna Patel | Board Director | Asian American Hotel Owners Association
Sponsored by KIOSK Information Systems
Meeting Customer Expectations for Micro Markets, Vending and More
- Jeremy Cauble | Director of Strategic Innovation | Canteen North America
- Ray Friedrich | CEO | East Street Business Advisors
- Drew Munro | Co-Founder & CEO | UpMeals
- C. J. Recher | Vice President, Marketing | Five Star Food Service
Sponsored by 365 Retail Markets
Session Topic – Coming Soon!

Blue Ribbon Customer Service for Unattended Retail
- Dmitry Koshkin | Managing Director | friendlyway USA
- Sassan Rahimzadeh | President | ARYA Cleaners
- Alejandro Rodriguez | Founder & CEO | Pharmabox
Moderator:
- Elliot Maras | Editor | Kiosk Marketplace & Vending Times
Sponsored by friendlyway
Product Shrink in Micro Markets: What Can You Do?
- Ryan McWhirter | VP of Product Management | 365 Retail Markets
- Mike Melton | Director of US Operations | Refreshing USA
- Zachary Oliver | President | Dependable Break Room Solutions
- Jeff Ping | Operations Excellence Manager | Aramark Refreshments
Moderator:
- Wayne Vandekraak | Chief Sales Officer | OptConnect
Sponsored by OptConnect
Innovation: What’s Hot; What’s Not?
- Randy Chilton | Chief Marketing Officer | National Entertainment Network
- AJ Francavilla | Sr Director, Digital Experience Marketing - North America | Sodexo
- Glen Ryniewski | Owner | Soaring Strategies
- Manuela Zoninsein | CEO & Founder | Kadeya
Moderator:
- Mitul Patel | Director of OEM Sales – North America | Zebra Technologies
Sponsored by Zebra Technologies
Can Vending and Micro-Market Technology Ever Be Foolproof?
- Andrew Kartiganer | President | Professional Vending Services
- Mickal McMath | Vice President of Retail Operation | Five Star Food Service, Inc.
- Patrick Sheehan | President | Sheehan Brothers Vending
- Christopher Smith | Operations Manager - Vending Services | Coca-Cola Beverages Florida
Moderator:
- Bryan Hebert | Executive VP of Sales | Nayax
Sponsored by Nayax
Unlocking Success with Cashless Payments in the Unattended Self-Service Space
- Mike Abecassis | Founder & CEO | GameTime & General Vending Service
- Marcos Acuña | Founder & CEO | QU!CK Scan&Go
- Gary Arwin | President | Gator Refresh
- Arne Saupe | VP of Technology | Farmer's Fridge
Moderator:
- Bruce Rasmussen | Director of Sales | Ingenico
Sponsored by Ingenico Inc.
Lessons from 100s of Self-Service Device Deployments
- Bhavin Asher | Founder & Chief Technology Officer | GRUBBRR
- Lovell Holloway | General Manager | Kansas City International Airport
- Lonnie Talbert | CEO | ATM Industry Association (ATMIA)
Sponsored by Esper
User Experience Determines Success: How to Achieve it with AI and a Trusted Partner
- Daniel Parker | Technical Services Manager | Kodak Alaris
- Rick Welch | Sr. Client Services Manager | Kodak Moments Division, Kodak Alaris


Automation & Self-Service Awards
The Automation & Self-Service Awards (formerly Self-Service Innovation Awards) are the official awards of the Self-Service Innovation Summit and AutomationAndSelfService.com. The awards honor innovators who are leading the way in the advancement of automation and self-service technologies, including vending, kiosks, robotics and AI.
The annual Automation & Self-Service Awards program aims to inspire and educate companies on how automation and self-service technologies can enhance productivity and profitability while optimizing both the customer and employee experience.
Categories include:
- Best Vending Solution
- Best Kiosk Solution
- Best Mobile Solution
- Best Use of Robotics
- Best Use of AI
- Accessibility Award
- Influencer of the Year
Call for Entries! Submit a nomination
Nomination Deadline: September 22, 2023

Reception

WEDNESDAY // DECEMBER 6, 2023
Session Topic – Coming Soon!

Helping Your Employees Meet Customer Needs with Tech
- Julian Brinkley | Assistant Professor of Human-Centered Computing | Clemson University
- Kurt Pahlitzsch | VP of Operations | Doherty Enterprises
Sponsored by Code Factory SL
Hot, Fresh Foods through Self-Service = Hotter Revenues
Consumers are looking for more hot foods, but affordable, high-quality options are limited, especially in vending and micro-markets. Micro-markets and vending locations have an advantage over food delivery for the convenience and cost, but many operators lack the technology, product SKUs and data to offer hot meals. Panelists will share lessons learned around technology adoption, product selection and marketing to drive top-line and reduce bottom line.
- Jeremy Cauble | Director of Strategic Innovation | Canteen North America
- Yang Yu | Founder & CEO | KitchenMate
Moderator:
- Elliot Maras | Editor | Kiosk Marketplace & Vending Times
Sponsored by KitchenMate
Thought Leader Roundtable: Executive Predictions
- Bill Stutzman | Director of Strategic Initiatives | Ventus
Sponsored by Ventus

View 2022 Agenda