Agenda

December 4-6, 2023 | Miami — Early Bird registration ends November 3. Register Now

AGENDA

MONDAY // DECEMBER 4, 2023

3:30 p.m. | Registration

Registration Opens

All attendees, sponsors and speakers must check in at the registration desk and pick up a name badge. Please wear your badge at all times during the Summit.

3:45 p.m. | Exhibits

Tech Time

Spend some time in our tech pavilion, where you'll learn about products and services dedicated to improving your company's operations.

5:00 p.m. | Welcome & Opening Remarks

Host:

Cherryh Cansler | Vice President of Events | Networld Media Group

5:10 p.m. | Opening Keynote

Migrating to Self-Service: A Roadmap for Success

Keynote Speaker:

Mike Abecassis | Founder & CEO | GameTime & General Vending Service

Keynote Speaker

Mike Abecassis

Founder & CEO

GameTime & General Vending Service

6:00 p.m. | Networking Event

Welcome Reception

Join us at the start of the Summit for a chance to network with attendees, speakers and sponsors over cocktails and hors d’oeuvres.

TUESDAY // DECEMBER 5, 2023

8:45 a.m. | Breakfast

9:45 a.m. | Keynote Session

Digital Innovation in Travel: Is the Next Frontier Airport Dining?

Today’s travel experience is vastly different than it was 20 years ago thanks to digital initiatives that can remove friction and barriers nearly every step of the journey. Travelers have become accustomed to the convenience of booking and managing their trips, requesting rideshares, checking in to hotels, and more — all via their smartphone. They have significantly more control over their experience, and the next frontier of this innovation is airport dining. Learn how kiosks, mobile order and pay, and vending are transforming how and where travelers eat while on the move.

Keynote Speaker:

Neil Thompson | VP, Digital | HMS Host

Presenter:

Steven MacArthur-Brooks | Director, Non-Traditional Development, Burger King, U.S. & Canada | Restaurant Brands International

Keynote Speaker

Neil Thompson

VP, Digital

HMS Host

10:45 a.m. | Break

11:15 a.m. | Kiosk Focus

Check-in Kiosks: Finding the Right Solution for Your Venue

The growth of check-in kiosks in recent years has drawn a host of new equipment and technology players to the market. User verticals have expanded beyond travel, health care, hotels, lobby, and hospitality to include many types of businesses and organizations. How does an organization determine what capabilities they need for a check-in kiosk, and what qualities should they seek in a provider? This session will offer some insights.

Panelists:

Mrunal Desi | CEO | Astics
Roxann Favors | Assistant Aviation Director/Chief Revenue Officer | Phoenix Sky Harbor International Airport
Harikrishna Patel | Board Director | Asian American Hotel Owners Association

Sponsored by KIOSK Information Systems

11:15 a.m. | Vending Focus

Meeting Customer Expectations for Micro Markets, Vending and More

Customer preferences nowadays are more diverse than ever, with calls for gluten-free, sustainability, functional and more. How can a convenience services operator know what products will meet the needs of a diverse and demanding customer? What resources are available? A panel of experts weighs in on the process.

Panelists:

Jeremy Cauble | Director of Strategic Innovation | Canteen North America
Ray Friedrich | CEO | East Street Business Advisors
Drew Munro | Co-Founder & CEO | UpMeals
C. J. Recher | Vice President, Marketing | Five Star Food Service

Session Topic – Coming Soon!

1:00 p.m. | Kiosk Focus

Blue Ribbon Customer Service for Unattended Retail

As the “phygital” economy has expanded, self-serve kiosks are playing an important role in allowing brands to combine digital and physical venues to offer an omnichannel shopping experience. How does a brand ensure the same level of customer satisfaction from self-serve touchpoints as attended environments? This panel explores available technology options.

Panelists:

Dmitry Koshkin | Managing Director | friendlyway USA
Sassan Rahimzadeh | President | ARYA Cleaners
Alejandro Rodriguez | Founder & CEO | Pharmabox

Moderator:

Elliot Maras | Editor | Kiosk Marketplace & Vending Times

Product Shrink in Micro Markets: What Can You Do?

Micro markets continue to expand at a fast pace across the customer landscape, offering more variety than ever. One challenge that continues to undermine the micro-market experience from the operator’s perspective is product shrink. A panel of veterans explores what strategies work best to overcome this challenge.

Panelists:

Ryan McWhirter | VP of Product Management | 365 Retail Markets
Mike Melton | Director of US Operations | Refreshing USA
Zachary Oliver | President | Dependable Break Room Solutions
Jeff Ping | Operations Excellence Manager | Aramark Refreshments

Moderator:

Wayne Vandekraak | Chief Sales Officer | OptConnect

Innovation: What’s Hot; What’s Not?

Artificial intelligence, machine learning and 5G telemetry are just some of the technologies bringing new capabilities to the self-service market. What new innovations are setting progressive actors apart in today’s self-service playing field? How does a brand or retailer find technology resources? A panel of experts weighs in.

Panelists:

Randy Chilton | Chief Marketing Officer | National Entertainment Network
AJ Francavilla | Sr Director, Digital Experience Marketing - North America | Sodexo
Glen Ryniewski | Owner | Soaring Strategies
Manuela Zoninsein | CEO & Founder | Kadeya

Moderator:

Mitul Patel | Director of OEM Sales – North America | Zebra Technologies

Can Vending and Micro-Market Technology Ever Be Foolproof?

New capabilities continue to emerge for micro markets and vending machines. How does a convenience services operator ensure the technology is reliable, user-friendly and accessible to customers with different levels of technical aptitude? A panel of experts weighs in on the process.

Panelists:

Andrew Kartiganer | President | Professional Vending Services
Mickal McMath | Vice President of Retail Operation | Five Star Food Service, Inc.
Patrick Sheehan | President | Sheehan Brothers Vending
Christopher Smith | Operations Manager - Vending Services | Coca-Cola Beverages Florida

Moderator:

Bryan Hebert | Executive VP of Sales | Nayax

Unlocking Success with Cashless Payments in the Unattended Self-Service Space

In today's fast-paced world, cashless payments have revolutionized the way we conduct transactions, providing convenience and efficiency. This session will delve into the crucial elements that drive success for cashless payments in unattended self-service devices. Join us as we explore the key strategies, security measures, and user experience enhancements that businesses need to implement to ensure seamless and secure cashless transactions. Learn how to leverage the power of technology and consumer preferences to optimize your self-service devices and stay ahead in the rapidly evolving digital payment landscape. Don't miss this opportunity to unlock the full potential of cashless payments and drive growth for your business!

Panelists:

Mike Abecassis | Founder & CEO | GameTime & General Vending Service
Marcos Acuña | Founder & CEO | QU!CK Scan&Go
Gary Arwin | President | Gator Refresh
Arne Saupe | VP of Technology | Farmer's Fridge

Moderator:

Bruce Rasmussen | Director of Sales | Ingenico

Lessons from 100s of Self-Service Device Deployments

At every stage of a self-service deployment, issues can and do come up. Be it integrating different software systems, integrating hardware and software, logistics and delivery issues, connectivity problems, partner and customer relations, etc. In this session, you will hear from implementation experts from Esper and others who have traveled these trails how they addressed real world deployment issues. Their experiences can better prepare you for your own self service journey.

Panelists:

Bhavin Asher | Founder & Chief Technology Officer | GRUBBRR
Lovell Holloway | General Manager | Kansas City International Airport
Lonnie Talbert | CEO | ATM Industry Association (ATMIA)

User Experience Determines Success: How to Achieve it with AI and a Trusted Partner

The integration of artificial intelligence makes Kodak Moments more efficient and allows it to successfully tap into different markets. The company has been the trusted partner to retailers and entertainment leaders to prevent the loss of customers due to non-operating kiosks, thanks to tiered services.

Keynote Speakers:

Daniel Parker | Technical Services Manager | Kodak Alaris
Rick Welch | Sr. Client Services Manager | Kodak Moments Division, Kodak Alaris

Keynote Speaker

Daniel Parker

Technical Services Manager

Kodak Alaris

Keynote Speaker

Rick Welch

Sr. Client Services Manager

Kodak Moments Division, Kodak Alaris

5:00 p.m. | Awards Presentation

Automation & Self-Service Awards

The Automation & Self-Service Awards (formerly Self-Service Innovation Awards) are the official awards of the Self-Service Innovation Summit and AutomationAndSelfService.com. The awards honor innovators who are leading the way in the advancement of automation and self-service technologies, including vending, kiosks, robotics and AI.

The annual Automation & Self-Service Awards program aims to inspire and educate companies on how automation and self-service technologies can enhance productivity and profitability while optimizing both the customer and employee experience.

Categories include:

Best Vending Solution
Best Kiosk Solution
Best Mobile Solution
Best Use of Robotics
Best Use of AI
Accessibility Award
Influencer of the Year

Call for Entries! Submit a nomination
Nomination Deadline: September 22, 2023

5:45 p.m. | Networking Event

Reception

After a full day of informative and inspiring sessions, interact with speakers, sponsors and fellow attendees over cocktails and hors d’oeuvres.

WEDNESDAY // DECEMBER 6, 2023

8:45 a.m. | Breakfast

9:15 a.m. | Breakfast Briefing

Session Topic – Coming Soon!

9:45 a.m. | Kiosk Focus

Helping Your Employees Meet Customer Needs with Tech

Today’s technology offers more ways than ever to engage with consumers, but new innovations bring new challenges. Brands and retailers first need to have employees on board when introducing new technology. Veterans offer their insights.

Panelists:

Julian Brinkley | Assistant Professor of Human-Centered Computing | Clemson University
Kurt Pahlitzsch | VP of Operations | Doherty Enterprises

Hot, Fresh Foods through Self-Service = Hotter Revenues

Consumers are looking for more hot foods, but affordable, high-quality options are limited, especially in vending and micro-markets. Micro-markets and vending locations have an advantage over food delivery for the convenience and cost, but many operators lack the technology, product SKUs and data to offer hot meals. Panelists will share lessons learned around technology adoption, product selection and marketing to drive top-line and reduce bottom line.

Panelists: