All times noted below are Eastern Time Zone.


10:30 am ET | Virtual Exhibit Hall Opens

Check out innovative companies and their latest offerings for the vending and self-service kiosk industries. Virtual booths will include videos, prizes and live chat.

11:00 am ET | Welcome

Elliot Maras | Editor | Kiosk Marketplace & Vending Times
Michael Mack | VP, Global Service Solution Development & Innovation | Pitney Bowes

11:10 am ET | Opening Keynote

The Future of the Self-Service Industry

EJ Kritz will present future decision-making data from “The Future of the Self-Service Industry” – a research survey produced by ath Power Consulting in conjunction with Networld Media Group’s self-service business sites, Vending Times and Kiosk Marketplace.

The study will reveal what products and technologies brands and suppliers are looking to implement as they navigate the “new normal.” What solutions and strategies can suppliers and brands offer? How will that match what consumers are saying they want?

The answers to these questions will give industry players insight into how they will succeed in gathering and garnering favor with their existing customers, as well as new customers defined by huge paradigm shifts in the customer experience.

Keynote Speaker:
EJ Kritz | Director of Corporate Training | ath Power Consulting

  • Sponsored by Pitney Bowes


EJ Kritz
Director of Corporate Training
ath Power Consulting

12:30 pm ET | Kiosks Track

Increasing Self-Service Kiosk ROI by Leveraging Software Services for Personalization, Data Analytics, and Mobile/Physical Convergence

Self-service kiosks are no longer a custom hardware business. Novel software services can now link standard hardware components such as digital signage displays, pay terminals, and receipt/coupon printers with a shopper’s own mobile device. This opens up new opportunities for both hardware cost reduction and added-value from personalization.

This panel will discuss new trends in linking self-service stations with mobile for both purchases and coupon/loyalty programs. We will also cover how to use machine learning to contextualize products and services based on historical sales patterns and even personalize displayed content based on who is in front of the display. Finally, we will cover how recent trends in payment processing support the value-shift towards this new software-focused paradigm.

Faris Alqadah | Sr. Director of Data Science Innovation | Ulta Beauty
Bart DeCanne | Founder & CEO | Sophatar
Brad Winslow | Former VP of Strategic Development | Elavon (payment processor of US-Bank)

Elliot Maras | Editor | Kiosk Marketplace & Vending Times

  • Sponsored by Sophatar

12:30 pm ET | Vending Track

Vending Operations: It’s What’s on the Inside that Counts / The Future of Vending

Artificial intelligence tools can significantly improve the efficiency of a vending operation. This is especially critical in the perishable food segment, which is the most important for winning big accounts but also the least profitable segment. AI allows operators to utilize data such as demographic information to tailor the machine menus to the specific location. Coupled with remote-machine monitoring, the technology enables the operation to service the machines at the most opportune times, enhancing efficiency and improving customer experience.

Jared Detwiler | VP of Operations | One Source Office Refreshments
Josh Rosenberg | President | Chemesis International
Rich Stenseth | Director of Retail Vending | Swire Coca-Cola USA
William Swift | President | Business Travelers Services, Inc.

1:45 pm ET | Kiosks Track

Monetize Your Self-Service Device with Digital Out-of-Home Advertising

Marketers are constantly looking for new ways to reach their target audience. They are also looking for data-driven, measurable, automated and streamlined ways to accomplish their objective. This panel of self-service experts will discuss how to integrate advertising with the consumer experience of your kiosk/vending interaction, and how to scale monetization.

  • Sponsored by Vistar Media

1:45 pm ET | Vending Track

The Future of Unattended Retail: Any Product, in Any Location

Consumers are more inclined than ever to use self-service, unattended venues for buying products for their everyday needs, including food, beverages, hygienic and more. COVID-19 has accelerated the demand for self-service, but at the same time, the traditional vending machines and micro markets do not meet every consumer’s needs.

Mobile order and payment devices have provided new ways to buy products without having to touch a hard surface. At the same time, the new concept of touchless cabinets and coolers are bringing safer options, more flexible variety of products with more versatile footprint requirements to the table.

Smarter, touchless and more versatile solutions bring the benefits of unattended retail to locations beyond those of the traditional convenience services operator, also opening new horizons for retailers and CPG manufacturers. Hear from a panel of professionals on the benefits of future unattended retail.

Chris Rodriguez | Owner | Del Norte Snacks

  • Sponsored by Shekel Brainweigh

3:00 pm ET | Awards Presentation

Self-Service Innovation Awards

We will honor the most innovative use of kiosks, vending and facilities for adapting to the new normalcy of COVID-19 and its aftermath.

Categories include:

  • Innovation of the Year (B2B)
  • Innovation of the Year (B2C)
  • Food Packaging Design
  • Beverage Packaging Design
  • Best COVID-19 Solution
  • Innovator of the Year (Reader’s Choice Award)

Click here to learn more about the Self-Service Innovation Awards and to submit a nomination.

  • Sponsored by Carts Blanche

4:00 pm ET | Virtual Exhibit Hall Closes


10:30 am ET | Virtual Exhibit Hall Opens

11:00 am ET | Kiosks Track

How, When and Why to Add Self-Service Kiosks

Retailers, restaurants, museums and sports venues continue to launch self-service kiosks to not only provide faster customer service but to also give customers more control over the check-in and ordering processes as well as more privacy. The kiosks also allow venues to assign employees to more customer relationship-related responsibilities and improve overall operational efficiency.

While the benefits of kiosks are obvious, it’s much harder to decide which type is right for your business and how to choose a vendor. A panel of experts shares insights.

Jeremy Neal Blowers | Executive Director | The Ontario Regiment RCAC Museum
Ruth Crowley | VP of Merchandise & Brand Strategy | The Hudson Group
Eric Lavinder | VP, Franchise Development | Saladworks
Matt Levin | SVP/Chief Financial & Technology Officer | Pawtucket Red Sox

  • Sponsored by Zebra Technologies

11:00 am ET | Vending Track

State-Of-The-Art Touchless Options for Kiosks and Vending

The COVID-19 outbreak has resulted in a demand for touchless options across all industries, and with the escalation of social distancing and a greater preference for self-service, new technologies have sprung forth to give touchless options to customers. Panelists will discuss a variety of new touchless technologies that will impact kiosk and vending for the foreseeable future and keep customers fear at bay.

Albert Gonzalez | Area Supervisor and Sales Manager | Best Office Coffee Service
Lawrence Lerner | Head of Product | Avanti Markets

Jim Kruper | President & Co-Founder | KioWare Kiosk System Software

  • Sponsored by KioWare Kiosk System Software

12:30 pm ET | Kiosks Track

Deploy Biometrics While Following Consumer Privacy Laws

Although consumers are becoming more comfortable with facial recognition and other forms of biometric identity, they are still worried about what companies may do with their personal information.

That presents a challenge to kiosk operators interested in biometric tools, especially since the regulations are being enacted at the state and local levels. What can a kiosk operator do to assure customers they are respecting their privacy?

A panel of experts will share their insights.

Chris Georgalas | Co-Owner | Daddy’s Chicken Shack
Ray Ledford | Owner | Lêberry Bakery
Ava Manson | Social Media Director | Lêberry Bakery
Jeffrey Rosenthal | Partner | Blank Rome LLP

Joe Hessling | Founder & CEO | 365 Retail Markets

  • Sponsored by 365 Retail Markets

12:30 pm ET | Vending Track

Why Fresh-Food Vending is the Industry’s New Darling

Thanks to remote-machine monitoring and improved temperature-control technology, vending companies are finally making money on what has historically been the least profitable but most important vending product categories — fresh food. The tech improvements have inspired several fresh-food vending concepts to emerge, and consumers are more willing than ever to give them a try.

A panel of operators who have used these new concepts share their experiences.

Andrew Anastas | Owner | Abbondanza Vending
Todd Madlener | President & COO | Coolgreens
Arne Saupe | Director of Engineering | Farmer’s Fridge

2:00 pm ET | Closing Keynote Session

Thought Leader Roundtable: Executive Predictions

As we wrap up the Summit, this heavy-hitter panel of industry thought leaders will comment on a variety of topics, such as AI, cryptocurrency, digital advertising, IoT, next gen ATMs, VR/AR and wearables.

Jean-Pierre Lacroix | President | Shikatani Lacroix Design
Stuart Rogers | CEO | Agora Brands Group
Renee Welsh | CEO | Embed and Booking Boss

Bill Stutzman | Vice President of Strategic Initiatives | Ventus

  • Sponsored by Ventus, Agora Brands Group, Embed & SLD

3:30 pm ET | Virtual Exhibit Hall Closes

11:15 am | Closing Keynote

Session Topic – Coming Soon!


Marbue Brown
Head of Customer Experience – Consumer Banking & Wealth Management
JPMorgan Chase

Agenda and speakers are subject to change.