3:30 pm | Registration Opens

5:00 pm | Welcome

Elliot Maras | Editor | Kiosk Marketplace & Vending Times

5:10 pm | Opening Keynote

Session Topic – Coming Soon!

Keynote Speaker:
Ruth Crowley | VP, Merchandise & Brand Strategy | Hudson Group

  • Sponsored by Zebra


Ruth Crowley
VP, Merchandise & Brand Strategy
Hudson Group

5:10 pm | Opening Keynote

The Future of the Self-Service Industry

EJ Kritz will present future decision-making data from “The Future of Consumer Self-Service” – a research survey produced by ath Power Consulting in conjunction with Networld Media Group’s self-service business sites, Vending Times and Kiosk Marketplace.

Keynote Speaker:
EJ Kritz | Director of Training & CX Insights | ath Power Consulting

  • Sponsored by Pitney Bowes

6:00 pm | Networking Event

Welcome Reception

This is a great chance to interact with speakers, sponsors and fellow attendees, learn about new products and make new contacts.


7:30 am | Breakfast

8:30 am | Keynote Session

Session Topic – Coming Soon!

Keynote Speaker:
Raghu Sagi | Chief Information Officer | Inspire Brands


Raghu Sagi
Chief Information Officer
Inspire Brands

9:30 am | Refreshment Break

10:00 am | Kiosks Track

Phygital: Where Physical and Digital Intersect

  • Sponsored by PopCom

10:00 am | Vending Track

New Self-Service Technologies for a Changing World

Join special expert panelists while they discuss the innovative and trending self-service technologies that are meeting today’s customer needs. They’ll explore the latest innovations such as biometric identification and app based ordering that are changing the foodservice industry and helping you grow your revenue and gain new business opportunities.

  • Sponsored by 365 Retail Markets

11:00 am | Refreshment Break

11:30 am | Kiosks Track

Should Your Business Invest in BOPIS Kiosks?

Buy online pickup in-store has been expanding rapidly, and COVID-19 gave it an extra push. Supermarkets, restaurants and other retailers are jumping on board.

11:30 am | Vending Track

Ready-to-Eat Food Vending: The Revolution Continues

This session is a follow-up to a panel at the 2020 SSIS. The COVID-19 pandemic pushed a number of foodservice brands to develop vending concepts that have proven successful.

Joshua Applestone | Founder/CEO | Applestone Meat Co

12:30 pm | Lunch & Learn

Session Topic – Coming Soon!

1:30 pm | Open Exhibit Hall Time

2:30 pm | Kiosks Track

More Revenue Drivers: Cannabis Kiosks on the Move

Self-order and self-serve kiosks are playing a big role in the rapidly expanding cannabis market, particularly as states legalize recreational cannabis.

2:30 pm | Vending Track

Touchless Vending and Coffee Service Machines: Success Beyond COVID?

This session is also a follow-up to a 2020 SSIS panel, but the demand for contactless continues to expand. Several equipment manufacturers developed touchless versions of their machines because of COVID.

Gary Arwin | Owner | Gator Vending
Woody Kassin | CEO | Capital Provisions

3:30 pm | Refreshment Break

4:00 pm | Awards Presentation

Self-Service Innovation Awards

Join us as we honor the most innovative use of kiosks and vending.

Categories include:

  • Innovation of the Year (B2B)
  • Innovation of the Year (B2C)
  • Best COVID-19 Solution
  • Reader’s Choice Award: Innovator of the Year (Company)
  • Reader’s Choice Award: Innovator of the Year (Person)

5:00 pm | Networking Event


After a full day of informative and inspiring sessions, interact with speakers, sponsors and fellow attendees to discuss the day’s session and make new contacts.


7:30 am | Breakfast

8:30 am | Kiosks Track

Here Come the Avatars

Virtual assistants are able to make an unattended kiosk a personalized experience without requiring an employee.

8:30 am | Vending Track

Bitcoin and Cryptocurrency for Vending and ATMs

Is it time to add bitcoin and cryptocurrency acceptance to vending machines and ATMs? Should you consider adding bitcoin and cryptocurrency ATMs?

9:30 am | Refreshment Break

10:00 am | Kiosks Track

Health Screening and Sanitation: A New Awareness for Kiosks and ATMs

COVID-19 raised awareness about health screening and sanitation. Sanitation technologies include UV lighting while health screening includes facial recognition technology and infrared sensors.

10:00 am | Vending Track

Hot New Amusement Vending Technology: Immersive Entertainment and Virtual Reality

Immersive entertainment and virtual reality are improving the customer experience for family entertainment centers and arcades.

11:00 am | Refreshment Break

11:15 am | Closing Keynote Session

Thought Leader Roundtable: Executive Predictions

As we wrap up the Summit, this heavy-hitter panel of industry thought leaders will comment on a variety of topics.

  • Sponsored by Ventus

12:15 am | Summit Concludes

11:15 am | Closing Keynote

Session Topic – Coming Soon!


Marbue Brown
Head of Customer Experience – Consumer Banking & Wealth Management
JPMorgan Chase

Agenda and speakers are subject to change.