Ruth Crowley has diverse experience across industries including Experience Design, Retail, Hospitality, Theme Parks, Entertainment, Brand Strategy, Licensing and Consulting. Ruth has worked with iconic brands including Lowe’s Home Improvement, Universal Studios, Harley-Davidson, Nickelodeon, M&M Mars and Host Marriott in the US and Global Markets. Ruth was head of Customer Experience Design at Lowe’s, a Fortune 100 Company. She has held positions across functions including Store Design, Merchandising, Brand Strategy, Product Design, Concept and Portfolio Development, Operations, Marketing and International Business Development. Currently Ruth works with Hudson Group, a Division of Dufry International, the largest travel retailer in the world.

Raghu Sagi serves as Chief Information Officer of Inspire Brands, a multi-brand restaurant company whose portfolio includes nearly 32,000 restaurants worldwide. Raghu is responsible for driving the technology strategy across Inspire, including the rapid evolution of digital and data capabilities through technology solutions. This strategy ensures systems and technologies used are profitable, secure and efficient, and are driving innovation across all facets of the technology organization. Prior to Inspire, he served as Chief Engineering Officer for Sephora Americas (an LVMH brand), where he was responsible for Omni-Channel Digital, Retail, Personalization & CRM, including Loyalty and Data Insights technology capabilities and platforms. Prior to Sephora, Raghu held technology leadership positions at Walmart and Best Buy.

Speaker bio coming soon!

Speaker bio coming soon!

Gary Arwin founder of Gator Vending is an innovator in the vending industry having been one of the first vending companies in the US to bring the use of cell phones to the vending industry. In early 2012 Gary began beta testing a new platform called Vuwi (Coin Free) on vending machines that allowed you to use your cell phone to make a purchase. Since then, Gary has used technology throughout his business to increase customer service, improve sales, increase efficiency, reduce costs and continually provide the best end user experience possible. Gary is passionate about using technology to it’s fullest for Gator Vending and helping others to do the same.

Matt Ater is a subject matter expert on the user experience for people with disabilities and brings over 25 years of experience in developing solutions for people with disabilities. As a person who is blind himself, Matt brings a unique understanding of the barriers faced by people with disabilities. Matt has been supporting organizations in the design of accessible customer facing technology. Matt is the Vice President of Business Development and Software Engineering for Vispero, the world’s leading assistive technology provider for the visually impaired.

Ursina Beerli is the COO of Invenda Group, a Swiss company focused on automated retail technology, where she is responsible for global customers, distribution, and commercial expansion. Previously Ursina lead growth and innovation projects as a member of the leadership team of Selecta, Europe’s largest vending operator. Before that she was a leader in Bain & Company’s retail practices in the New York and Zurich offices.

Rob Bence, Director, Digital Technology, United Airlines ATW & Intelligent Airport, responsible for providing vision, direction and leadership for operational technology (IT) applications used by customers and employees in airports served by United. Rob joined United in early 2019 from Southwest Airlines, where he was a technology leader for 8+ years, responsible for the technology used to deliver an integrated customer experience in the commercial domain. Rob is an US Army veteran, passionate people leader and radical customer advocate with progressive technology experience across multiple business and technical verticals throughout his career.

David Berney is a global executive leader with extensive experience in creating and inventing new experience models that unlock value to deliver top line revenue and profitability. He is focused on inventing and operationalizing transformational digital-physical initiatives, funding innovation through cost savings. David has led the client Digital Innovation initiative with Board level funding of $1B to transform employee and customer experiences for a travel and hospitality company. He has partnered with Fortune 10 Retailer on the Finance of the Future initiative with projected savings of over $750 million over 5 years. He has launched an eCommerce partnership established $2.5M incremental profit to business within 6 weeks of launch.

Before joining Networld Media Group as Vice President of Events, Cherryh Cansler spent several years as VP of Editorial managing the company’s nine B2B publications. Throughout her 20-year career as a journalist, she’s written about a variety of topics, ranging from the restaurant industry and technology to health and fitness news. Her byline has appeared in a plethora of newspapers, magazines and websites, including Forbes, The Kansas City Star and American Fitness magazine. She also serves as the managing editor for FastCasual.com.

Bruno Carpreau is Director of Product Management in Mastercard’s Cyber & Intelligence group. His tenure in the payment industry spans 2 decades, with positions at Mastercard and American Express, alternating with ventures in the airline industry (Brussels Airlines) and in retail (Carrefour). He currently serves as the chair of the Retail & Payments group at NFC Forum. Bruno is a postgraduate researcher at the Newcastle Business School, he holds an MBA from Vlerick Business School, and MSc degrees in Business Engineering and in Marketing from the KU Leuven.

Mike Coffey has spent over 30 Years in the food service industry. His experience includes a variety of leadership roles in Canteen since 2002. Mike’s current role as Chief Strategy and Innovation Officer includes supporting Canteen IT system development, Avenue C Micro Markets, field implementation, Canteen Analytics, and Canteen Operations.

From 1994 to 2009, Wes Dunn worked in varying aspects of the Retail ATM Industry including processing, self service applications and manufacturing. In 2010 Wes helped form Genmega, an ATM and kiosk manufacturer and now serves as Executive Vice President of Marketing and Sales for Genmega, to promote retail ATM and kiosk sales both inside and outside of the United States.

Speaker bio coming soon!

Speaker bio coming soon!

Tom Ferguson is founder and CEO of Rise Southern Biscuits & Righteous Chicken, a fast growing franchise known for innovative, chef-inspired twists on favorite breakfast and lunch items, tight operating procedures and a corporate culture that promotes love and respect at all levels. The concept has grown from a single restaurant to 16 Rise locations now open in North Carolina, Maryland, Virginia, Georgia and Tennessee with over 100 units in development. Rise was named a Fast Casual Top 100 Mover & Shaker in 2016. Before starting Rise Biscuits Donuts, Tom was a pioneer in the NC Triangle’s food truck scene with Only Burger.

Albert Gonzalez is operations and sales manager for Best Office Coffee Service in Miami, a coffee service operation serving South Florida. Albert and his father, Juan Gonzalez, formed the company in 2006 after working for other coffee service companies and grew it into one of the largest OCS players in South Florida. The company has focused on matching every customer with the proper type of brewer.

Josh grew up in Chester, Virginia. He received a football scholarship to play Linebacker at Shippensburg University, where he set the career solo tackles record. Prior to founding the company in 2009, he worked in Business Development with Modis, an IT Staffing Firm. He was responsible for building the Baltimore Metro market for the company. He landed several blue-chip accounts that took that market from non-existent to top producing market in a matter of 24 months. His wife, Janette (Shippensburg University Women’s Basketball Hall of Fame inductee), and their 2 children, Tyler and Brianna, live in Northbrook, Illinois.

Hank Green is the VP Food & Beverage Operations for AMC Theatres. Hank oversees Food & Beverage execution, innovation and technology for 600 locations across the US. Over his 25 year career in exhibition Hank has worked in the Food & Beverage area, Dine In Operations and Film Programming.

Kelsey Hall, Ed.M., M.S. CCC-SLP is a disability inclusion and digital accessibility practitioner overseeing the work of the Global Digital Accessibility Team at McDonald’s corporate who strives to build inclusive digital spaces for customers. Prior to her work at McDonald’s, Kelsey worked in public education for 15 years in a variety of roles, such as speech-language pathology, deaf education, assistive technology, accommodations, and accessibility. She has provided presentations nationally and internationally on augmentative and alternative communication, dyslexia, accessible procurement, and more. Kelsey’s primary focus is anti-ableist education and ensuring disabled people have a seat at the head of the table in determining the best end-user experience.

Ali Hassan is a founding partner of Perceptive Capital and Advanced Automated owns and operates 300 bitcoin ATMs across 22 states. He is also co-founder and CEO of Crescent Crypto Asset Management, a $380 million investment management firm.

Bryan Hebert is currently the EVP of Sales for Nayax and has been involved in the payments industry in various roles since 2004. Prior to serving the unattended market, he had an extensive career in restaurant management, food service and sales. He owned and operated several businesses including a full-service restaurant and banquet service, vending and snack stand business, and a consulting firm. Bryan holds a Bachelor’s degree in Accounting from West Chester University of Pennsylvania.

Joe Hessling is the Founder and CEO of 365 Retail Markets, the global leader in self-checkout workplace technology. 365 Retail Markets offers the best-in-class platform for MicroMarkets, vending, foodservice and hospitality. Under Joe’s leadership the company has been pioneering innovation since 2009. A serial entrepreneur, Joe has founded, owned, and operated several companies in the past twenty-five years in areas ranging from Distribution, Managed Services, Restaurants and other investments. Joe is the newly appointed Chair of NAMA Board of Directors for 2021/2022.

Louise Hudson has more than 27 years of marketing experience, specializing in building brands, enhancing the consumer experience and increasing customer engagement within the food service industry. She joined Aramark in 2012 with a primary focus on the education and healthcare sector. Today, as Vice President of Marketing Operations, she oversees corporate and regional marketing, strategy, program development, insights, and communications. Louise is a graduate of Memorial University; she studied Business Administration (Marketing), Nutrition and Foodservice Management, and has a Professional Facilitator designation.

Speaker bio coming soon!

Speaker bio coming soon!

Mary Jesse joined the MTI team in 2020 as Chief Executive Officer (CEO), and in January 2021, she joined the MTI Board of Directors. She has an extensive background as a leader and operational expert. She brings 30 years of experience developing, commercializing, delivering and supporting technology products, services, and companies. Mary has served as CEO, CTO, COO, CSO, VP, board director, board chair, founder, consultant and advisor for private and public companies from early-stage startups to Fortune 500 across a variety of industries. A licensed Professional Electrical Engineer, P.E., Ms. Jesse holds Bachelor’s and Master’s degrees in Electrical Engineering, and nineteen technology related patents.

Graeme Jones joined Jabil as an HMI Architect in 2015 following a 35-year career as a design engineer and director with major corporations – where his work focused on display, sensor, and control technologies. As the pandemic emerged, Graeme’s knowledge of HMI came to the forefront as brands clamored for ways to make customer interactions with technology safer. He co-created the Pathogen Mitigation initiative within Jabil to regularly bring together subject experts from across Jabil to consolidate knowledge of all the related Jabil pathogen mitigation solutions. Graeme holds a bachelor’s degree in Electrical and Electronics Engineering from the University of Greenwich.

Speaker bio coming soon!

Capital Provisions’ Founder and CEO, Woody Kassin, is a senior-level executive with 25+ years of experience, focused on growth-oriented food and beverage companies across all channels of distribution, on both a domestic and international basis. Previously Woody served as CFO for Four Sigmatic, a company specializing in “functional mushrooms,” and VP and General Manager of Alan James Group, an Amway-backed health and wellness company acquired by Nutraceutical Corp. Woody also worked for Morgan Stanley and Bear Stearns specializing in financings and acquisitions. He is a graduate of the University of Michigan and UCLA Anderson School of Management.

Speaker bio coming soon!

Eric Lamb is SVP of Supply at Vistar Media, the leading provider of software solutions for digital signage networks. Eric leads all sales, technical support, and partnership development for Vistar’s digital signage and media owner clients. As part of the early team at Vistar, Eric began as a technical analyst, after which he moved into product management and eventually took over the supply side of Vistar’s business. Prior to joining Vistar, Eric was a Business Technology Analyst for StreetSolutions. Eric holds a B.S. in Systems Engineering from the University of Pennsylvania.

Speaker bio coming soon!

Todd Madlener is an industry veteran with over 25 years of leadership experience building passionate teams and brand culture that drives quality and growth. At Coolgreens, Todd is leading the brand into its next phase of growth with culture-first programs like “coolstories” and an enhanced training program. He’s also leading key initiatives for the brand including a new prototype, catering program, and updated technologies all aimed at enabling restaurant teams to elevate the guest experience. Todd previously served as Vice President of Operations at MAD Greens and Senior Director of Operations for Red Robin where he spent over 20 years.

Natasia Malaihollo is the Head of Business Development for PopCom, where she leads sales, tracks new markets and emerging trends, and develops strategic partnerships to guide long-term business growth and revenue. Prior to PopCom, Natasia was the co-founder of Wyzerr, a tech startup that gamifies surveys. At Wyzerr, Natasia grew its customer base to over 2,100 businesses in 42 countries, which included directly closing deals with 37 Fortune 1000 companies such as Google, Facebook, P&G, Unilever, Kroger, and Walmart. Natasia has won multiple business and innovation awards for her work with Wyzerr. In 2017, Smithsonian Magazine named Natasia to their annual Eight Innovators to Watch List.

Elliot Maras brings a background covering the retail, foodservice and payments industries, having served as the editor of Automatic Merchandiser Magazine for 20 years and as the founding editor of VendingMarketWatch.com. He is a graduate of the National Automatic Merchandising Association/Michigan State University Executive Development Program, a former board member of the International Foodservice Editors Council, and a winner of the Journalism Award of the Office Refreshment Development Foundation.

Speaker bio coming soon!

Speaker bio coming soon!

Speaker bio coming soon!

Drew Munro is the co-founder and CEO of UpMeals, a Vancouver food tech start-up on a mission to make healthy food accessible 24/7 through technology solutions, such as customized healthy SmartVending machines powered by proprietary management software. Prior to starting UpMeals, Drew founded an award-winning catering company based in Vancouver. He has 12 years of experience curating corporate event experiences, working with organizations such as Facebook, Ferrari, and Amazon to create memorable food experiences. Drew is passionate about the intersection of wellness and technology, food waste reduction, and sustainability.

Speaker bio coming soon!

Mitul Patel has been part of the Information Technology and Telecommunications industry for more than 20 years. During his career he has held several key roles from product management, business operations, and sales leadership. He has years of experience working with several of the largest retail, healthcare, transportation, and logistics organizations around the globe. His current role is the Director of OEM Sales for the Americas at Zebra Technologies. Mitul’s primary focus is to drive sales of component technologies critical to the advancement of self-service across multiple industries.

Sharon Peyer leads business development for CPI’s Connectivity Solutions with a focus on the company’s retail systems, data analytics, and consumer engagement offerings. Sharon was recruited by Crane in 2016 to develop the company’s product strategy for Medianet, a point-of sale media network. Since its launch, Medianet has grown to the largest place based out of home platform of its kind and won several Out of Home Advertising Industry award nominations. At roughly 50 thousand connected self-service screens worldwide, the network engages over 25 monthly consumers while delivering key insights to improve user experiences and business outcomes for self-service retailers and fortune 500 brands.

Speaker bio coming soon!

Ayman Rida has over fifteen years of experience in the ATM and Merchant Card Processing industries and more recently founded a cryptocurrency company. He serves as President of all his companies and is focused on driving growth using his real-world experience in deploying/managing self-serve kiosks. Ayman’s successful strategic planning has expanded his companies’ footprint nationwide and led to the startup of Cash2Bitcoin. Cash2Bitcoin started from humble beginnings in local Detroit, experiencing steady exponential growth in its short five-year existence, enjoying a footprint that expands into 17 states and growing.

Speaker bio coming soon!

Josh Rosenberg is a former Executive in the Coca-Cola system, with over 18 years developing his skills from merchandising, service, call center management, sales, marketing, and operational roles. Josh left in 2013 to invest and lead as CEO at Accent Food Services. Josh led Accent from a single state operation to one of the largest multi-state operators in the Convenience Services industry. Over six years, Josh scaled Accent through top line revenue growth of more than 6x, by adding strategic acquisitions, strong existing customer retention, and building a strong culture before moving to an active advisory role in 2019. Since leaving Accent Josh has serviced both private and public boards, executive consulting, speaking, and fundraising.

Speaker bio coming soon!

Mark Smith is a 20+ year veteran of the ATM industry and has excelled in both the retail and financial sectors to deploy and manage fleets of terminals. Mark began his career with a major ATM manufacturer and has also worked with ATM distributors and ATM remanufacturing companies. He has vast experience with deployments and developing efficient partner relationships for major rollouts, including ATMs, Smart Safes, and Bitcoin Kiosks. His knowledge of the industry and ability to execute successful programs has awarded him a high level of trust and confidence among peers and colleagues.

Neil Thompson joined HMSHost in 2012 as Vice President, Canada. In this position he was responsible for the company’s operations in Canadian airports and motorways. Neil was assigned to Vice President, Digital in 2020 and is responsible for overseeing the company’s digital strategy and vision. Prior to joining HMSHost, Neil worked as an executive for some of Canada’s most recognizable restaurant brands including Tim Hortons. Neil holds a B.A. from the University of Toronto, and his passion for food led him to attain a Culinary Arts Certificate from George Brown College. He also completed the Hospitality Managers’ Development Course at University of Guelph, and has a Certificate in Finance from McGill University.

Speaker bio coming soon!

Ravi Venkatesan was appointed Chief Technology Officer in December of 2020. He is responsible for leadership of the company’s architecture, development, network operations and product teams. A proven technology leader with extensive expertise in product development, information systems, software development and program management, Ravi brings more than 20 years of experience in driving innovative change within technology environments. Previously, he was Head of Innovation at Bakkt. He held the dual roles of Chief Technology Officer and Chief Product Officer at Bridge2 Solutions, preceding its sale to ICE, the parent company of Bakkt. Prior to his position at Bakkt, he was the Vice President of Information Technology Strategy and Delivery at Cbeyond.

Kevin Williams is the director of KWP and The Stinger Report, an interactive out-of-home entertainment news service covering the immersive frontier and beyond. He is also a regular contributing editor to Vending Times.

Speaker bio coming soon!