December 4-6, 2023 | Miami — Early Bird registration ends July 28. Register Now


Self-service innovation emerges faster, but 2023 brings new challenges

8 FEB 2023

Thought leaders during the Executive Roundtable offered positive predictions for 2023 and beyond as consumer acceptance of self service reaches new levels.

Art and science of tech transformation in convenience services: Lessons from the pioneers

8 FEB 2023

Introducing technology requires more than learning about new products, according to a panel of industry experts and operators. Instead, proactive operators must educate both employees and customers, along with forming technology partnerships, to succeed.

Cash isn’t dead

7 FEB 2023

Despite the rise of cashless and contactless payment in recent years, cash is far from dead, according to a panel of experts convened at December’s Self Service Innovation Summit in Hollywood, Florida.

Self-service equipment finds more post-pandemic niches

1 FEB 2023

Post-pandemic, consumers want to return to stores, but they are also seeking an omnichannel experience that includes self-service equipment.

Video: Self-Service Innovation Summit Highlights, December 14-16, 2022

25 JAN 2023

The Self-Service Innovation Summit was held December 14-16 at the Diplomat Beach Resort in Hollywood, Florida. Check out the video highlights!

Ready for pickup lockers? What to consider

25 JAN 2023

A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service Innovation Summit in Hollywood, Florida.

How to use category management in micro markets and vending

18 JAN 2023

Advances in category management software provide the tools to allow operators to have the most profitable product mix for both micro markets and vending machines.

Mobile pay and self-service kiosks: Partners or competitors?

16 JAN 2023

Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand for self-serve kiosks will sustain itself as mobile pay expands.

Game plan for introducing automated retail

9 JAN 2023

As consumers become familiar with self service, retailers must rely on their employees to educate customers.

Farmer’s Fridge’s Luke Saunders wows Summit attendees

4 JAN 2023

Luke Saunders, founder and CEO of Farmer’s Fridge, described how he revolutionized the fresh food vending business during the recent Self-Service Innovation Summit in Hollywood, Florida.

Exhibit floor sizzles with excitement at Self-Service Innovation Summit

22 DEC 2022

Attendees at the Self-Service Innovation Summit stayed busy between education sessions by visiting the exhibit area where vendors demonstrated advances in self-service technology.

Summit honors 2022 Self-Service Innovation Award winners

16 DEC 2022

Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.

How O’Hare taps self-service to meet the post pandemic customer

15 DEC 2022

Chicago’s aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID levels, but the self-service innovation unleashed by the pandemic has taken them even further.