SUMMIT NEWS
How to balance user experience, AI innovation with self-service kiosks
23 Feb 2024
Balancing AI innovation and user experience was the focus of a panel session during the recent Self Service Innovation Summit.
‘Everything’s a relationship’ — designing your technology to surprise and delight your customer
31 Jan 2024
At the most recent Self Service Innovation Summit hosted by Networld Media Group in Miami, Florida, in December, Daniel Brown, editor at Digital Signage Today, sat down with Frank Anzures, product manager at Epson America Inc., to discuss the trends, challenges and opportunities for the self-service industry.
19 Jan 2024
A panel of self-service veterans convened to discuss self-service deployment strategies during a session on lessons from hundreds of deployments at the Self-Service Innovation Summit in Miami, Florida.
17 Jan 2024
Technology has delivered the ability to adapt automation to a greater variety of situations, a phenomenon panelists at the Self-Service Innovation Summit referred to as ‘situationalization’ at the Self-Service Innovation Summit.
10 Jan 2024
In recent years, food preparation and dispensing equipment has evolved, giving vending operators new tools to succeed in this challenging but increasingly important sector.
Self-service automation and the human touch: 5 rules for success
9 Jan 2024
Panelists shared core trends and rules for success in the evolving landscape of self-service automation at this year’s Self-Service Innovation Summit in Miami, Florida.
8 Jan 2024
A panel of self-service equipment providers covering a range of applications offered their takes on how they’re meeting customer demands for expanding cashless payment options.
3 Jan 2024
100% foolproof may not be possible, but convenience services operators continuously find new ways to improve their services and operations with technology.
1 Jan 2024
While cutting-edge technology and data are key, good old-fashioned people skills and relationship-building (with customers and with your staff) are the strongest tools to reducing product shrink in micro markets.
ATM, self-service tech wows at Self-Service Innovation Summit
22 Dec 2023
The recent Self-Service Innovation Summit provided examples of payment systems, interactive touchscreens, voice interaction modules, AI-enabled identity verification software, multi-cellular routers, scan engines, security systems, self-service robots and more.
Nailing the right self-service solution; an ever evolving challenge
15 Dec 2023
How do you pick the right kiosk for your customers? This was the topic of a panel discussion, “Check in kiosks: finding the right solution for your venue,” delivered in the main conference hall at this year’s Self-Service Innovation Summit in Miami, Florida, hosted by Networld Media Group at the Loews Coral Gables hotels.
New frontiers for convenience dining: How airports lead the way
13 Dec 2023
Attendees at last week’s Self-Service Innovation Summit got an inside view of Burger King’s digital partnership with HMSHost, its airport foodservice partner.
Self-Service Innovation Summit honors 2023 Automation & Self-Service Award winners
6 Dec 2023
The Self-Service Innovation Summit honors the most innovative solutions for kiosks, vending and facilities for adapting to the new normalcy of COVID-19 and its aftermath.
5 Dec 2023
Mike Abecassis, founder and CEO at GameTime & General Vending Service, delivered the opening keynote address at the Self-Service Innovation Summit, exploring the history of self-service and principles for success, as well as trends and predictions.
Selfy Store CEO cites lessons vending machines offer other industries
4 Dec 2023
Aslak de Silva, CEO of Selfy Store, has authored an opinion piece, “What Other industries Can Learn from The Vending Machine Industry” in Forbes. A member of the Forbes Business Council, de Silva is also a finalist for the “Influencer of the Year” award for the 2023 Automation & Self Service Awards which will be presented this week at the Self-Service Innovation Summit in Miami.
‘Brainstorming of the brainstorming’ roundtable session on tap in Miami
1 Dec 2023
One of the best attended sessions has always been the final session, the “Thought Leader Roundtable,” scheduled for 10:45 a.m. on Wednesday. During this session, industry leaders will share ideas on the most thought provoking developments in self service.
29 Nov 2023
The winners will be honored during an awards presentation at 5 p.m. EST on Dec. 5., when the Summit honors the most innovative solutions for kiosks, vending and facilities for adapting to the new normalcy of COVID-19 and its aftermath.
Self-Service Innovation Summit to highlight food vending for 4th year in a row
29 Nov 2023
A session, ‘Hot, Fresh Foods through Self-Service = Hotter Revenues,’ will be held at 9:45 a.m. on Dec. 6 at the Loews Coral Gables in Miami.
27 Nov 2023
Steven MacArthur-Brooks of Burger King will interview HMSHost’s Neil Thompson during a keynote presentation at the Self-Service Innovation Summit on Dec. 5 in Miami.
How hot, fresh food through self service drives hotter revenues
27 Nov 2023
Panelists during the Self-Service Innovation Summit next week will share lessons learned around technology adoption, product selection and marketing to drive top-line and bottom-line results during a session, “Hot, Fresh Foods through Self-Service = Hotter Revenues.”
Brainstorm ‘Blue Ribbon’ customer service for unattended retail at Self-Service Innovation Summit
22 Nov 2023
During the Self-Service Innovation Summit, Dec. 4-6 in Miami, a panel of retail and technology experts will explore ways retailers are addressing this challenge during a session, “Blue Ribbon Customer Service for Unattended Retail,” scheduled for 1 p.m. on Tuesday, Dec. 5 at the Loews Coral Gables.
How Kodak Moments tackles the tech savvy customer: An inside view
22 Nov 2023
Attendees at the Self-Service Innovation Summit next month in Miami will get an inside view of how the global technology player maintains its service delivery standards during a keynote presentation, “User Experience Determines Success: How to Achieve it with AI and a Trusted Partner.”
Digital innovation in travel: Is the next frontier airport dining?
15 Nov 2023
Next month, Neil Thompson of HMSHost will share his insights about what future innovations are in store for airports during a keynote presentation at the Self-Service Innovation Summit Dec. 4-6 in Miami.
8 Nov 2023
Steven MacArthur-Brooks, director of non-traditional development for Burger King, U.S. & Canada, Restaurant Brands International, will participate in keynote presentation at the Self-Service Innovation Summit, Dec. 4-6 in Miami.
‘Hundreds of lessons from self-service device deployments’ set for SSIS in December
3 Nov 2023
This year’s Self-Service Innovation Summit will include a special session entitled “Lessons from 100s of Self-Service Device Deployments,” to include real-life stories and advice from operators across major industries.
Can vending and micro market tech ever be foolproof? Don’t miss this SSIS session
1 Nov 2023
Thanks to ongoing innovation, new capabilities continue to emerge for micro markets and vending machines. But how does a convenience services operator ensure new technology is reliable, user-friendly and accessible to customers with different levels of technical aptitude?
25 OCT 2023
Mike Abecassis, owner of GameTime and General Vending, will deliver the opening keynote at the Self-Service Innovation Summit at the Loews Coral Gables on Dec. 4.
What’s hot with self service innovation? Don’t miss December Summit
18 OCT 2023
In the ever-changing world of self service, innovations such as artificial intelligence, machine learning and 5G telemetry are just some of the technologies bringing new capabilities.
Product shrink in micro markets: What can you do? Don’t miss this SSIS session!
10 OCT 2023
Micro markets offer more product variety than vending machines or other self-serve foodservice formats, which is why they continue to expand at a fast pace in convenience services.
27 SEP 2023
Customer preferences nowadays are more diverse than ever, with calls for gluten-free, sustainability, functional and more. How can a convenience services operator know what products will meet the needs of a diverse and demanding customer?
Sept 22: Early bird registration ends for Self-Service Innovation Summit, awards nominations
13 SEP 2023
Early bird registration for the Self-Service Innovation Summit ends next Friday, the same day nominations are due for the Automation & Self-Service Awards.
On the leading edge? Don’t miss the Self-Service Innovation Summit
2 AUG 2023
The annual Summit has gained a following as a global brainstorming session for everyone and everything having to do with self-service technology.
8 JUL 2023
Formerly known as the Self-Service Innovation Awards, the Automation & Self-Service Awards will be presented during an awards ceremony at the Self-Service Innovation Summit Dec. 4-6 in Miami.
Self-service innovation emerges faster, but 2023 brings new challenges
8 FEB 2023
Thought leaders during the Executive Roundtable offered positive predictions for 2023 and beyond as consumer acceptance of self service reaches new levels.
Art and science of tech transformation in convenience services: Lessons from the pioneers
8 FEB 2023
Introducing technology requires more than learning about new products, according to a panel of industry experts and operators. Instead, proactive operators must educate both employees and customers, along with forming technology partnerships, to succeed.
7 FEB 2023
Despite the rise of cashless and contactless payment in recent years, cash is far from dead, according to a panel of experts convened at December’s Self Service Innovation Summit in Hollywood, Florida.
1 FEB 2023
Post-pandemic, consumers want to return to stores, but they are also seeking an omnichannel experience that includes self-service equipment.
Video: Self-Service Innovation Summit Highlights, December 14-16, 2022
25 JAN 2023
The Self-Service Innovation Summit was held December 14-16 at the Diplomat Beach Resort in Hollywood, Florida. Check out the video highlights!
25 JAN 2023
A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service Innovation Summit in Hollywood, Florida.
18 JAN 2023
Advances in category management software provide the tools to allow operators to have the most profitable product mix for both micro markets and vending machines.
Mobile pay and self-service kiosks: Partners or competitors?
16 JAN 2023
Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand for self-serve kiosks will sustain itself as mobile pay expands.
9 JAN 2023
As consumers become familiar with self service, retailers must rely on their employees to educate customers.
4 JAN 2023
Luke Saunders, founder and CEO of Farmer’s Fridge, described how he revolutionized the fresh food vending business during the recent Self-Service Innovation Summit in Hollywood, Florida.
Exhibit floor sizzles with excitement at Self-Service Innovation Summit
22 DEC 2022
Attendees at the Self-Service Innovation Summit stayed busy between education sessions by visiting the exhibit area where vendors demonstrated advances in self-service technology.
16 DEC 2022
Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.
How O’Hare taps self-service to meet the post pandemic customer
15 DEC 2022
Chicago’s aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID levels, but the self-service innovation unleashed by the pandemic has taken them even further.
