Self-service innovation emerges faster, but 2023 brings new challenges
8 FEB 2023
Thought leaders during the Executive Roundtable offered positive predictions for 2023 and beyond as consumer acceptance of self service reaches new levels.
Art and science of tech transformation in convenience services: Lessons from the pioneers
8 FEB 2023
Introducing technology requires more than learning about new products, according to a panel of industry experts and operators. Instead, proactive operators must educate both employees and customers, along with forming technology partnerships, to succeed.
7 FEB 2023
Despite the rise of cashless and contactless payment in recent years, cash is far from dead, according to a panel of experts convened at December’s Self Service Innovation Summit in Hollywood, Florida.
1 FEB 2023
Post-pandemic, consumers want to return to stores, but they are also seeking an omnichannel experience that includes self-service equipment.
Video: Self-Service Innovation Summit Highlights, December 14-16, 2022
25 JAN 2023
The Self-Service Innovation Summit was held December 14-16 at the Diplomat Beach Resort in Hollywood, Florida. Check out the video highlights!
25 JAN 2023
A panel of decision makers who have taken the plunge with the nascent pickup locker technology shared their experiences during the recent Self-Service Innovation Summit in Hollywood, Florida.
18 JAN 2023
Advances in category management software provide the tools to allow operators to have the most profitable product mix for both micro markets and vending machines.
Mobile pay and self-service kiosks: Partners or competitors?
16 JAN 2023
Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand for self-serve kiosks will sustain itself as mobile pay expands.
9 JAN 2023
As consumers become familiar with self service, retailers must rely on their employees to educate customers.
4 JAN 2023
Luke Saunders, founder and CEO of Farmer’s Fridge, described how he revolutionized the fresh food vending business during the recent Self-Service Innovation Summit in Hollywood, Florida.
Exhibit floor sizzles with excitement at Self-Service Innovation Summit
22 DEC 2022
Attendees at the Self-Service Innovation Summit stayed busy between education sessions by visiting the exhibit area where vendors demonstrated advances in self-service technology.
16 DEC 2022
Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.
How O’Hare taps self-service to meet the post pandemic customer
15 DEC 2022
Chicago’s aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID levels, but the self-service innovation unleashed by the pandemic has taken them even further.