BREAKOUT SESSION / THURSDAY / SEPTEMBER 13, 2018 / 9:30 AM
The latest buzz with digital and AI — and the likely benefits for FIs and consumers
Financial institutions are exploring digital initiatives such as omnichannel experience; robotic processing automation; and machine language/artificial intelligence to help them in several areas: to reduce costs, improve process efficiencies, enhance revenue, eliminate fraud and improve the customer experience. Some industry pundits believe that banks could net billions in savings by implementing these solutions. In this session, you’ll learn what banks are doing today with digital and how they believe their end-customer’s experience will improve from it.
PANELISTS
Ajit Chawla | Vice President | Birlasoft
Ajit Chawla has worked across industry-segments helping customers with their Digital Transformation initiatives. In his current role as Vice President, Digital in Birlasoft (a C. K. Birla Group company), he leads a team that provides full range of services from strategic Consulting & Digital Strategy development to implementation & delivery of associated programs – with Banking & Financial Services as a focus vertical. He is a big advocate of keeping Customer Experience at the center of all Digital pursuits, and also promotes the need to proactively manage Digital Debt to ensure customers achieve their long-term goals from Digital Strategies.
Kristin Deegan | SVP, Digital Product Management | Wells Fargo
Kristin Deegan leads a team responsible for strategy and delivery of key digital products and experiences within Wells Fargo’s mobile and online banking. She focuses on the development of Wells Fargo’s app strategy, oversees development of products and features within online banking, and manages financial planning tools and experiences to help customers meet their financial goals.
Kristin joined Wells Fargo in 2006, and has been focused on understanding customer needs and delivering new experiences that meet those needs. Her product development experience spans work on the Wells Fargo mobile app, WellsFargo.com, and Wells Fargo Community. Prior to joining Wells Fargo, Kristin worked in Corporate Strategy for T-Mobile.
Kader Sakkaria | Director – Technology, Business and Portfolio Management | BMO Harris Bank
Speaker bio coming soon!
Milton Santiago | Omni Channel Digital Executive | FinTech Advisors
Milton Santiago is an industry recognized digital banking strategist that is known for creating transformational digital banking experiences. Milton brings over 28 years of experience and is a seasoned and proven global digital executive, leader, strategist, innovator and visionary. He is an expert in deciphering client needs and executing those needs into compelling and satisfying digital client experiences. Milton was formerly the Managing Director, Global Digital Channels Executive at Bank of America and creator of CashPro. He established and led the banks Omni Channel strategy as well as establishing several new business practices to support the digital transformation strategy.
MODERATOR
Neha Aggarwal | General Manager of Digital Transformation | Birlasoft
Neha Aggarwal has been in the Digital industry for over a decade and currently serves as General Manager of Digital Transformation for Birlasoft. In this role, she works with various Fortune 500 clients redefining their customer experience strategies, powered with the right innovation levers for an integrated omni-channel approach which includes Design thinking, conversational UI, AI based Personalisation, AR/VR and Automation led Operational efficiency. Her goal is to improve customer acquisition, growth and retention for her clients, using a customer experience-led approach backed by the right competency creation and delivery assurance. She holds a Master’s degree in Business Administration and is a certified Digital Marketing expert.
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