How to keep cash-carrying costs down and cash-carrying customers happy

Despite the growing influence of digital technology in banking and payments, consumers’ attachment to cash is likely to die hard. In fact, cash is projected to grow at the rate of 2.5-3 percent per year well into the 2030s, when its use will begin to wane. In the meantime, the challenge for FIs is to make sure that cash is readily available to customers and relatively inexpensive to manage.

This session will offer tips for meeting both challenges.


Nancy Daniels | Board Chair/Managing Partner | HTx Holdings

Nancy is Managing Partner of HTx Holdings LLC and is board chair of HTx Services LLC and Circuitech LLC. She is an engineer and spent 15 years in the defense industry as technical innovator in weapons guidance. Over the last 25 years she has served in senior or ‘C’ level positions at the top OEM’s of Retail (PoS), ATM and Branch Automation technology. Her span of responsibility has included hardware and software engineering, logistics, field service and sales. Nancy has a deep knowledge of the Banking and Retail industries and is thought leader in the area of the cash eco-system.

Mort O’Sullivan | CEO & Founder | ARCA

As the founder and global leader of ARCA, Mort has built a global company that focuses on improving the efficiency of financial transactions for bank branches, retail stores, and self-service kiosks. Twenty years ago, Mort looked at cash automation technology and saw the potential to expand into non-traditional areas. Mort’s vision for markets beyond banks and credit unions helped pave the way for an entire industry of cash automation in verticals such as grocery store self-checkout lanes, parking garages, car washes, bill-pay kiosks, and more. Under Mort’s leadership, ARCA has grown to an international organization employing more than 500 people, with revenue in excess of $125 million.

Brenda Pino | Vice President | BMO Harris Bank

As Vice President of Physical Channels for the BMO Financial Group, Brenda Pino’s responsibilities include assuring optimal customer experiences when utilizing any of the Bank’s Physical Channels and Self Serve Solutions, which includes a network of over 4,000 ATMs & ITMs in North America. She also manages the ATM branding relationship with several Independent ATM Deployers for BMO. Prior to joining BMO Harris Bank in 1997, Brenda had been with Beverly Bancorporation for 20 years. As Senior Vice President at Beverly, she managed all bank operations for the 13 branch holding company. Her responsibilities included the management of their network of ATMs throughout the Chicagoland area.


Suzanne Cluckey | Editor | ATM Marketplace

Suzanne Cluckey is a writer with more than 25 years of experience in journalism and mass communications. Her work has appeared in trade journals and consumer publications throughout the U.S. and has covered a vast range of topics from cider-making to software development. In addition to her work for ATM Marketplace, Suzanne has written white papers and features for other publications in the Networld Media Group family including Fast Casual, Kiosk Marketplace, Mobile Payments Today and QSR Web.

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