The Future of Unattended Retail: Any Product, in Any Location

Consumers are more inclined than ever to use self-service, unattended venues for buying products for their everyday needs, including food, beverages, hygienic and more. COVID-19 has accelerated the demand for self-service, but at the same time, the traditional vending machines and micro markets do not meet every consumer’s needs.

Mobile order and payment devices have provided new ways to buy products without having to touch a hard surface. At the same time, the new concept of touchless cabinets and coolers are bringing safer options, more flexible variety of products with more versatile footprint requirements to the table.

Smarter, touchless and more versatile solutions bring the benefits of unattended retail to locations beyond those of the traditional convenience services operator, also opening new horizons for retailers and CPG manufacturers. Hear from a panel of professionals on the benefits of future unattended retail.


Leslie Hand | Group Vice President | IDC Retail Insights

As Group Vice President for IDC Retail Insights, Leslie Hand manages the retail research team for IDC Retail Insights and conducts research digital and contactless omnichannel retail technologies, given the threats and opportunities now facing the entire retail ecosystem from evolving consumer behaviors. She works with retailers and technology providers on developing best practices and strategies leveraging IDC quantitative and qualitative data sets. Before joining IDC, Leslie spent 28 years in the retail industry. As an analyst, she has been widely acknowledged at the person that coined the term “omni-channel”.

Matthew Marsh | CEO | First Class Vending

Matthew Marsh founded First Class Vending, Inc in March 1994. First Class Vending provides vending services throughout Southern California and Nevada. It has grown from a one-route company to a nearly 200 routes operation with over 300 employees servicing micro markets, vending, and coffee services. Previously, Matthew was owner of LA Bottleworks Inc., a full functioning beverage manufacturer specializing in Glass Vintage Soda manufacturing and non-carbonated beverage manufacturing. He is part of YPO Las Vegas. Matthew has a BA Degree in Communications from SDSU. He currently serves as a board member for many Charities.

Joe Moffett | Co-Owner & VP of Bottling | Nordon

Joe Moffett is Co-Owner and VP of Bottling Sales / Distribution for Nordon Inc. He has been in the equipment business for 30 years. Nordon is a major Food Service and Vending Equipment Distributor located just outside Philadelphia. Their warehouse is 85,000 square feet and fully stocked. They distribute and represent many manufacturers such as Hoshizaki, Imbera, Beverage Air, Crane Payment Systems, etc. They have a fully stocked parts department and Pro-Connect is our Service Arm. Their Sales Team and Client list is extensive and diverse. They service Coca-Cola, Pepsi-Cola, KDP, Got Milk, Canteen, AVI, Aramark, and a whole host of Dealers and Restaurants.

Chris Rodriguez | Owner | Del Norte Snacks

My name is Chris Rodriguez, my wife and I started Del Norte Snacks when we were young (21, 18) nothing extraordinary but desired more than conventional vending. We did our time, grew our business. Through the years I noticed that, maintaining customers happy, meant having to constantly replace equipment right when you were about to turn a profit, retirement seemed impossible. That was the moment I knew I had to take my 20 years experience and make something long lasting and much needed in our industry. An idea that combined conventional as well as modern payment methods without sacrificing the thin gains.

Udi Wiesner | General Manager, Retail Innovation Division | Shekel Brainweigh

With more than 25 years in executive positions in retail-tech, fintech and IT, Udi Wiesner is leading Shekel Brainweigh to be an autonomous retail enabler with its Product Aware technology. Providing smart shelves which recognize products by their weight, Shekel enables solutions as Intelligent Micro market coolers and autonomous Micro stores. Udi previously served in several positions, including General Manger – IoT Software in Afcon group, General Manager of VeriFone Israel, Senior Sales Manager at Sun Microsystems and more. He is also a member of the board of directors in several companies. Excited and always happy to talk about innovation.


Alan Munson | Co-Founder & CCO | Parlevel Systems

Alan Munson has been in the unattended industry for over 30 years. As an operator, Alan ran and sold two different companies with thousands of machines in the South Texas area. After selling his companies, Alan helped found Parlevel Systems, a technology provider for the most productive network of vending, office coffee, and micro market operators around the world. Alan is also the President of TMVA, helping lobby for the vending industry in Texas and providing an avenue for operators to connect with each other and share valuable resources.

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