Vending Operations: It’s What’s on the Inside that Counts / The Future of Vending

Artificial intelligence tools can significantly improve the efficiency of a vending operation. This is especially critical in the perishable food segment, which is the most important for winning big accounts but also the least profitable segment. AI allows operators to utilize data such as demographic information to tailor the machine menus to the specific location. Coupled with remote-machine monitoring, the technology enables the operation to service the machines at the most opportune times, enhancing efficiency and improving customer experience.


Jared Detwiler | VP of Operations | One Source Office Refreshments

Jared Detwiler is the Vice President of Operations for One Source Office Refreshment, located in Pottstown, Pennsylvania where he is a 14 year veteran. One Source is a leader in providing vending machines, micro markets and office coffee service in the Philadelphia metropolitan area. Jared has helped to achieve massive growth within One Source through strategic planning and early adoption of industry technology. Jared serves on the National Automatic Merchandising Association Education Committee and has a BSBA from Shippensburg University.

Josh Rosenberg | President | Chemesis

Josh Rosenberg, president of Chemesis International, is a 27-year veteran of the consumer packaged goods (CPG) industry, including experience working with major brands such as Coca-Cola and a number of its global brands and products. Josh has worked at all levels of the Coca-Cola organization, moving his way up from “street to suite” to become a leader in the CPG space. After spending 18 years with the company, he moved outside of CPG when he stepped into ownership at Accent Food Services, a multi-state convenience services company bringing fresh food, snacks, beverages, and convenience items the last mile.

William Swift | President | Business Travelers Services, Inc.

William Swift is an owner and the president of Business Traveler Services, Inc. (BTS), a minority-owned business and entertainment center development company that was founded in 1994. For more than twenty (20) years, BTS has operated at Hartsfield-Jackson Atlanta International Airport offering such brands as Zoom Systems (vending machines offering Apple; Sony; and, other electronic and business products), FedEx and UPS dropboxes; TracPhone vending machines; pre-paid phonecard dispensers; Travelex and, InMotion branded stores. BTS also has operated at LaGuardia International Airport, JFK International Airport, Raleigh-Durham International Airport, Kansas City International Airport, Savannah/Hilton Head International Airport, and Augusta Regional Airport.

Daisy Teoh | Director of Innovation, Freestyle Equipment Innovation Center | The Coca-Cola Company

Daisy Teoh is Director of Innovation for Coca-Cola Freestyle’s Equipment Innovation Center, where she leads digital innovation technologies and equipment strategy. She has been part of the Freestyle team for 3 years, also serving roles in user experience and information architecture. Prior to joining Freestyle, she worked in global marketing for 10 years, where she focused on digital marketing technologies and platforms. Before joining Coca-Cola, Daisy was a consultant for Slalom Consulting and worked in the user experience space.


Elliot Maras | Editor | Kiosk Marketplace & Vending Times

Elliot Maras brings a background covering the retail, foodservice and payments industries, having served as the editor of Automatic Merchandiser Magazine for 20 years and as the founding editor of He is a graduate of the National Automatic Merchandising Association/Michigan State University Executive Development Program, a former board member of the International Foodservice Editors Council, and a winner of the Journalism Award of the Office Refreshment Development Foundation.

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