How to Successfully Navigate Pricing and Supply Chain Issues in Today’s Self-Service Landscape

While COVID-19 unleashed a new wave of interest in self-service technology, many companies deployed additional customer touchpoints, a movement that continues post pandemic. As a result, many companies have experienced increased demand, and thus encountered insufficient supply chains for equipment, components, packaging and even software, issues that can impact pricing and ROI.

Can a company successfully navigate pricing and supply challenges when expanding their self-service footprint in today’s marketplace? A panel of experts weighs in with their suggestions.


Kemal Arin | Founder | Showtime Pictures

Kemal Arin is the founder of Showtime Pictures, one of the most successful photography concession operator in the world for the last 30 years. His creativity, imagination, unique approach to business, competitive nature and love of technology, truly made him a pioneer in photography industry. His passion to make a change in anything he does in life, resulted in industry leading technology changes and single handedly altered the way photography concessions operate worldwide.

Andrew Kartiganer | Owner | Professional Vending Services

Andrew Kartiganer, owner of Professional Vending Services in Deerfield Beach, Florida, has been in the vending business nearly all of his life, being a second generation vending operator. A graduate of Farleigh Dickinson University in Rutherford, N.J., Andrew served as senior vice president and director of operations for All American Hero, a restaurant franchisor, before owning and operating shopping mall restaurants on his own. He later sold his restaurants and re-entered the vending business with bulk vending. By 2000, he expanded his vending business to include office coffee service and water service. In 2011, he became a Canteen franchisee through an acquisition.

Lynn Saladini | Chief Relationship Officer | ath Power Consulting

Driver of strategy, growth, and, most importantly, client success for ath Power’s research division since the firm’s inception. Passionate believer that trust creates the strong relationship between people (employer, employee, client) creating an environment that can sustain almost any issue that may arise. Leader, by example, to ensure ath Power continues to earn its reputation as a credible and trusted advisor. Devoted to service: boards, committees, and advocate for empowering and educating youth through martial arts practices. Elected to Mystery Shopping Providers Association Board of Directors as first two term President. Subsequently served as North America’s representative to the MSPA’s Global Board.

Zack Stein | Co-Founder & CEO | Supply Caddy

An innovative serial entrepreneur, Zachary Stein brings a multi-faceted expertise in growth, strategy, supply chain, and business development. Zack Co-Founded Raw Republic in 2014, a cold pressed juice bar which grew to 4 locations in South Florida and franchised to Mexico City. Zack Co-Founded and is Managing Partner of 3LB Capital, an investment and advisory company providing exceptional early-stage companies with access to capital and a team of savvy marketing, business development, legal, finance, and operational professionals. Zack Co-Founded and is currently CEO of SupplyCaddy, a leading global manufacturer of food packaging and disposables for the food service industry with clients such as FedEx, Popeyes, Focus Brands, CKE, and more.


Elliot Maras | Editor | Kiosk Marketplace & Vending Times

Elliot Maras brings a background covering the retail, foodservice and payments industries, having served as the editor of Automatic Merchandiser Magazine for 20 years and as the founding editor of He is a graduate of the National Automatic Merchandising Association/Michigan State University Executive Development Program, a former board member of the International Foodservice Editors Council, and a winner of the Journalism Award of the Office Refreshment Development Foundation.

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