New Self-Service Technologies for a Changing World

Self-service technology has created several ways to engage customers at the point-of-sale.

A panel of experts will describe how technologies such as app-based order and pay, biometric identity verification, artificial intelligence and others are making restaurants and retailers more relevant to consumers.


Mike Coffey | Chief Strategy & Innovation Officer | Canteen

Mike Coffey has spent over 30 Years in the food service industry. His experience includes a variety of leadership roles in Canteen since 2002. Mike’s current role as Chief Strategy and Innovation Officer includes supporting Canteen IT system development, Avenue C Micro Markets, field implementation, Canteen Analytics, and Canteen Operations.

Ryan McWhirter | VP of Product Management | 365 Retail Markets

Ryan McWhirter is the VP of Product Management at 365 Retail Markets, located in Troy, Michigan. A graduate of Michigan State University with a degree in Telecommunications, he has a decade of experience in the interactive self-service technology field. Ryan is a solution-oriented professional who has implemented kiosks, digital menu boards, mobile apps and much more across the restaurant, airport and casino industries.

Josh Rosenberg | CEO | Three Boys Strong Consulting Group

Josh Rosenberg is a former Executive in the Coca-Cola system, with over 18 years developing his skills from merchandising, service, call center management, sales, marketing, and operational roles. Josh left in 2013 to invest and lead as CEO at Accent Food Services. Josh led Accent from a single state operation to one of the largest multi-state operators in the Convenience Services industry. Over six years, Josh scaled Accent through top line revenue growth of more than 6x, by adding strategic acquisitions, strong existing customer retention, and building a strong culture before moving to an active advisory role in 2019. Since leaving Accent Josh has serviced both private and public boards, executive consulting, speaking, and fundraising.

Neil Thompson | VP, Digital | HMS Host

Neil Thompson joined HMSHost in 2012 as Vice President, Canada. In this position he was responsible for the company’s operations in Canadian airports and motorways. Neil was assigned to Vice President, Digital in 2020 and is responsible for overseeing the company’s digital strategy and vision. Prior to joining HMSHost, Neil worked as an executive for some of Canada’s most recognizable restaurant brands including Tim Hortons. Neil holds a B.A. from the University of Toronto, and his passion for food led him to attain a Culinary Arts Certificate from George Brown College. He also completed the Hospitality Managers’ Development Course at University of Guelph, and has a Certificate in Finance from McGill University.


Joe Hessling | Founder & CEO | 365 Retail Markets

Joe Hessling is the Founder and CEO of 365 Retail Markets, the global leader in self-checkout workplace technology. 365 Retail Markets offers the best-in-class platform for MicroMarkets, vending, foodservice and hospitality. Under Joe’s leadership the company has been pioneering innovation since 2009. A serial entrepreneur, Joe has founded, owned, and operated several companies in the past twenty-five years in areas ranging from Distribution, Managed Services, Restaurants and other investments. Joe is the newly appointed Chair of NAMA Board of Directors for 2021/2022.

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