AGENDA
MONDAY // DECEMBER 4, 2023
Registration Opens
Tech Time
Spend some time in our tech pavilion, where you'll learn about products and services dedicated to improving your company's operations.
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- Cherryh Cansler | VP of Events | Networld Media Group
Migrating to Self-Service: A Roadmap for Success
- Mike Abecassis | Founder & CEO | GameTime & General Vending Service
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Welcome Reception
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TUESDAY // DECEMBER 5, 2023
Digital Innovation in Travel: Is the Next Frontier Airport Dining?
- Neil Thompson | VP, Digital | HMS Host
Presenters:
- Steven MacArthur-Brooks | Director, Non-Traditional Development, Burger King, U.S. & Canada | Restaurant Brands International
- Morgan Petty | Interactive Experience Account Director | Frank Mayer
Sponsored by Frank Mayer – Kiosks and Displays
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Check-in Kiosks: Finding the Right Solution for Your Venue
- Ray Bonneau | VP of Client Solutions | Virdee
- Roxann Favors | Assistant Aviation Director/Chief Revenue Officer | Phoenix Sky Harbor International Airport
- Harikrishna Patel | Board Director | Asian American Hotel Owners Association
Moderator:
- Jeremy DuPont | VP of Product & Marketing | Kiosk Information Systems
Sponsored by KIOSK Information Systems
Meeting Customer Expectations for Micro Markets, Vending and More
- Jeremy Cauble | Director of Strategic Innovation | Canteen North America
- Ray Friedrich | CEO | East Street Business Advisors
- Drew Munro | Co-Founder & CEO | UpMeals
- Danelle Russell | Senior Director of Brand Marketing | Five Star Food Service
Moderator:
- Ryan McWhirter | VP of Product Management | 365 Retail Markets
Sponsored by 365 Retail Markets
Blue Ribbon Customer Service for Unattended Retail
- Sean Albertson | Founder & CXO | CX4ROCKS
- Sassan Rahimzadeh | President | ARYA Cleaners
- Alejandro Rodriguez | Founder & CEO | Amerikiosks Corp.
Moderator:
- Elliot Maras | Editor | Kiosk Marketplace & Vending Times
Sponsored by friendlyway
Product Shrink in Micro Markets: What Can You Do?
- Bridger Keally | Sales Director | Panoptyc
- Ryan McWhirter | VP of Product Management | 365 Retail Markets
- Zachary Oliver | President | Dependable Break Room Solutions
- Jeff Ping | Operations Excellence Manager | Aramark Refreshments
Moderator:
- Wayne Vandekraak | Chief Sales Officer | OptConnect
Sponsored by OptConnect
Innovation: What’s Hot; What’s Not?
- Randy Chilton | Chief Marketing Officer | National Entertainment Network
- Phil Deckers | Director of Technical Solutions | Sodexo InReach
- Glen Ryniewski | Owner | Soaring Strategies
- Manuela Zoninsein | CEO & Founder | Kadeya
Moderator:
- Mitul Patel | Director of OEM Sales – North America | Zebra Technologies
Sponsored by Zebra Technologies
Can Vending and Micro-Market Technology Ever Be Foolproof?
- Andrew Kartiganer | President | Professional Vending Services
- Mickal McMath | VP of Retail Operations | Five Star Food Service, Inc.
- Patrick Sheehan | President | Sheehan Brothers Vending
- Christopher Smith | Operations Manager - Vending Services | Coca-Cola Beverages Florida
Moderator:
- Pete Carmain | VP of National Accounts | Nayax
Sponsored by Nayax
Unlocking Success with Cashless Payments in the Unattended Self-Service Space
- Mike Abecassis | Founder & CEO | GameTime & General Vending Service
- Marcos Acuña | Founder & CEO | QU!CK Scan&Go
- Gary Arwin | President | Gator Refresh
- Arne Saupe | VP of Technology | Farmer's Fridge
Moderator:
- Bruce Rasmussen | Director of Sales | Ingenico
Sponsored by Ingenico Inc.
Lessons from 100s of Self-Service Device Deployments
- Bhavin Asher | Founder & Chief Technology Officer | GRUBBRR
- Mike Melton | Consultant, formerly of Refreshing USA
- Bill Nulf | VP of Sales | MicroTouch
- Lonnie Talbert | CEO | ATM Industry Association (ATMIA)
Moderator:
- Keith Szot | SVP & Chief Evangelist | Esper
Sponsored by Esper
User Experience Determines Success: How to Achieve it with AI and a Trusted Partner
- Daniel Parker | Technical Services Manager | Kodak Moments
- Rick Welch | Sr. Client Services Manager | Kodak Moments
Sponsored by Honeywell Safety & Productivity Solutions
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Automation & Self-Service Awards
The Automation & Self-Service Awards (formerly Self-Service Innovation Awards) are the official awards of the Self-Service Innovation Summit and AutomationAndSelfService.com. The awards honor innovators who are leading the way in the advancement of automation and self-service technologies, including vending, kiosks, robotics and AI.
The annual Automation & Self-Service Awards program aims to inspire and educate companies on how automation and self-service technologies can enhance productivity and profitability while optimizing both the customer and employee experience.
Categories include:
- Best Vending Solution
- Best Kiosk Solution
- Best Mobile Solution
- Best Use of Robotics
- Best Use of AI
- Accessibility Award
- Influencer of the Year
- Cherryh Cansler | VP of Events | Networld Media Group
- Dave Wurm | Chief Sales Officer | Networld Media Group
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Dinner Party
Join us on the 9th floor Event Lawn, complete with panoramic views of downtown Coral Gable, for an evening of cocktails and dinner as well as magic, mentalism and mystique featuring Magician Comedian Johnny Pizzi, who has been doing comedy for over 30 years. He's been a fixture not only on the Boston Comedy Scene but, all over New England and the East Coast and is also the unofficial Magician of The New England Patriots! Be sure to catch one of his sets and check out some of his close-up magic!
Free to all attendees, speakers and sponsors.
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WEDNESDAY // DECEMBER 6, 2023
Self-Service Kiosks and the Many Forms of How to Interact
- Jenifer Brinkman | Director of Business Services | Nova Southeastern University
- Achal Kothari | Co-Founder & VP - Business | Bytebeam
- Kurt Pahlitzsch | VP of Operations | Doherty Enterprises
Moderator:
- Melanie Endres | CEO | Code Factory SL
Sponsored by Code Factory SL
Hot, Fresh Foods through Self-Service = Hotter Revenues
Consumers are looking for more hot foods, but affordable, high-quality options are limited, especially in vending and micro-markets. Micro-markets and vending locations have an advantage over food delivery for the convenience and cost, but many operators lack the technology, product SKUs and data to offer hot meals.Panelists will share lessons learned around technology adoption, product selection and marketing to drive top-line and bottom-line results.
- Mike Alkurdi | Resident District Manager | Chartwells Higher Education Dining Services
- Jason Fitch | Director of Auxiliary Service | Nova Southeastern University
- Yang Yu | Founder & CEO | KitchenMate
Moderator:
- Elliot Maras | Editor | Kiosk Marketplace & Vending Times
Sponsored by KitchenMate
Thought Leader Roundtable: Executive Predictions
- Sean Albertson | Founder & CXO | CX4ROCKS
- Marc Crocquet | VP of Business Services | Nova Southeastern University
- Steve Lieber | VP of Franchise Development | BurgerFi
- Ashye Marcus | Senior Business Development Leader | Just Walk Out tech by Amazon
- Neil Thompson | VP, Digital | HMS Host
Moderator:
- Bill Stutzman | Director of Strategic Initiatives | Ventus
Sponsored by Ventus
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View 2022 Agenda