VENDING TRACK / THURSDAY / DECEMBER 16, 2021 / 8:30 AM
Hot New Amusement Vending Technology – How Frictionless Experience Drives Footfall, Profitability and Customer Delight
You will experience how the advancement in computer vision and IOT sensor technology coupled with LIDAR is changing the way hotel, resorts, amusement centers are providing best-in-class customer delight. This Frictionless Commerce approach drives footfall, reduces operating costs and improves unit profitability.
Our expert industry panel will talk about this technology and how one can adopt this quickly in their ecosystem to generate ROI.
PANELISTS
Steve Klohn | Chief Information Officer | Main Event Entertainment
Steven Klohn serves as the Chief Information Officer for Main Event Entertainment, one of the largest Family Entertainment Center companies in the US. With a primary responsibility of creating technology strategies that result in business capabilities which differentiate the company, Steve’s organization is focused on delivering secure, reliable and scalable technologies to enable the business to best serve its guests and team members. For more than 23 years, Steve has been an innovative technology champion with a deep passion for growing people in their career journey. His technical career started in the United States Marine Corps where he served as a UNIX administrator. Prior to his role as CIO, Steve was the CTO for Brinker International.
Kevin Williams | Director | KWP & The Stinger Report
Kevin Williams is the director of KWP and The Stinger Report, an interactive out-of-home entertainment news service covering the immersive frontier and beyond. He is also a regular contributing editor to Vending Times.
MODERATOR
David Berney | Digital Innovation & Transformation | UST
David Berney is a global executive leader with extensive experience in creating and inventing new experience models that unlock value to deliver top line revenue and profitability. He is focused on inventing and operationalizing transformational digital-physical initiatives, funding innovation through cost savings. David has led the client Digital Innovation initiative with Board level funding of $1B to transform employee and customer experiences for a travel and hospitality company. He has partnered with Fortune 10 Retailer on the Finance of the Future initiative with projected savings of over $750 million over 5 years. He has launched an eCommerce partnership established $2.5M incremental profit to business within 6 weeks of launch.
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