LUNCH & LEARN / WEDNESDAY / DECEMBER 15, 2021 / 12:30 PM

Session Topic – Coming Soon!

EJ Kritz will present future decision-making data from “The Future of Consumer Self-Service” – a research survey produced by ath Power Consulting in conjunction with Networld Media Group’s self-service business sites, Vending Times and Kiosk Marketplace.

The study will reveal what products and technologies brands and suppliers are looking to implement as they navigate the “new normal.” What solutions and strategies can suppliers and brands offer? How will that match what consumers are saying they want?

The answers to these questions will give industry players insight into how they will succeed in gathering and garnering favor with their existing customers, as well as new customers defined by huge paradigm shifts in the customer experience.

KEYNOTE SPEAKER

Ruth Crowley | VP of Merchandise & Brand Strategy | The Hudson Group

Ruth Crowley has diverse experience across industries including Experience Design, Retail, Hospitality, Theme Parks, Entertainment, Brand Strategy, Licensing and Consulting. Ruth has worked with iconic brands including Lowe’s Home Improvement, Universal Studios, Harley-Davidson, Nickelodeon, M&M Mars and Host Marriott in the US and Global Markets. Ruth was head of Customer Experience Design at Lowe’s, a Fortune 100 Company. She has held positions across functions including Store Design, Merchandising, Brand Strategy, Product Design, Concept and Portfolio Development, Operations, Marketing and International Business Development. Currently Ruth works with Hudson Group, a Division of Dufry International, the largest travel retailer in the world.

MODERATOR

Will Hernandez | Editor | Mobile Payments Today

Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of Mobile Payments Today, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. He spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia’s Payments Group based in Chicago including ATM&Debit News, CardLine, PaymentsSource.com, ISO&Agent Weekly and American Banker. Will helped launched SourceMedia’s bi-weekly newsletter, Mobile Banker, and built and cultivated the Payments Group’s first Twitter presence.

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