Kiosk Focus / Tuesday / December 5, 2023 / 1:00 PM
Blue Ribbon Customer Service for Unattended Retail
As the “phygital” economy has expanded, self-serve kiosks are playing an important role in allowing brands to combine digital and physical venues to offer an omnichannel shopping experience. How does a brand ensure the same level of customer satisfaction from self-serve touchpoints as attended environments? This panel explores available technology options.
Sean Albertson | Founder & CXO | CX4ROCKS
Sean Albertson has been a customer experience leader for over 20 years, helping great companies like Charles Schwab and others in Telco and Financial Services create great CX for their customers. Sean specializes in the intersection of survey programs, text and journey analytics with operational metrics and the use of AI to bring out the power of those programs.
Sassan Rahimzadeh | President | ARYA Cleaners
Alejandro Rodriguez | Founder & CEO | Amerikiosks Corp.
Alejandro Rodriguez is the Founder and CEO of Pharmabox and its subsidiaries AmeriKiosk and SmartBox Retail. In 2014 Pharmabox was born out of the idea of providing customers with the best over the counter products using the latest technologies in the most convenient way. Seven years later and Pharmabox is more than an idea – it has grown into a huge success. Pharmabox is currently providing services to more than 100 locations around the US and has grown to include subsidiaries like AmeriKiosk – offering Hardware and Software solutions to brands and retailers in a variety of sectors – and SmartBox – an in-store robotic technology solution that addresses shrink while improving the customer experience and increasing ROI.
Elliot Maras | Editor | Kiosk Marketplace & Vending Times
Elliot Maras brings a background covering the retail, foodservice and payments industries, having served as the editor of Automatic Merchandiser Magazine for 20 years and as the founding editor of VendingMarketWatch.com. He is a graduate of the National Automatic Merchandising Association/Michigan State University Executive Development Program, a former board member of the International Foodservice Editors Council, and a winner of the Journalism Award of the Office Refreshment Development Foundation.
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