Keynote Session / Tuesday / December 10, 2024 / 9:45 AM

The Future of Self-Service: Emerging Technologies Revolutionizing Customer Experience and Expectations

Emerging technologies are revolutionizing the retail, restaurant, and transportation landscape by transforming how businesses engage with customers and streamline operations. Artificial intelligence is enabling personalized shopping experiences through tailored recommendations and dynamic pricing, while augmented reality allows customers to try on products virtually. These innovations are creating new shopping experiences and redefining the future of our industry.


KEYNOTE SPEAKER

Steven King | CEO | Blue Sky Robotics
Steven King is the Distinguished Professor of Innovation and Emerging Technologies at The University of North Carolina at Chapel Hill, holding a joint appointment with the Hussman School of Journalism and Media and Kenan-Flagler Business School. He combines computer science concepts, human-centered design and storytelling to create new ways to present information through emerging technologies such as virtual and augmented reality, artificial intelligence, and other interactive media forms. Steven is the CEO of Blue Sky Robotics, which leverages computer vision and robotics to solve difficult problems in the supply chain, manufacturing, and hospitality industries.