With 20 years of experience in customer service, Charece Conklin has honed a strong focus on enhancing customer experiences. Currently serving as the Director of Customer Engagement at Buffalo Strive Vending, Charece has been instrumental in developing and leading the customer service department within a rapidly growing company over the past three years. Their expertise lies in driving customer satisfaction and loyalty, making them a key contributor to Buffalo Strive Vending's success in a competitive market.

Tim Fern is Chief Commercial Officer at Eyebot, a Boston-based company that has developed the world’s fastest vision testing solution, delivering results in just 90 seconds. Eyebot works with leading eyeglass manufacturers to deliver a convenient and simple optical purchasing experience. Eyebot partners with malls, grocery stores, sports venues, colleges and more to ensure everyone has access to the vision care they need. Tim has extensive experience introducing new consumer technologies with stints at Meta, Verizon, and several high-growth hardware startups.

Kelly Morse Nowicki is a Senior Administrator at Mayo Clinic who oversees Food and Nutrition Services, Innovation and Transformation, and Hospital Operations. Her food service portfolio of responsibility covers operations across Mayo Clinic’s national operations. The Mayo Clinic Food and Nutrition services offers corporate dining to 72,000 Mayo Clinic staff, patient dining of nearly 3 million trays a year, retail operations for over one million patients a year and their loved ones across 97 locations, catering infrastructure for over 500 thousand catering meals delivered to staff and visitors annually, hospitality opportunities for $6.5 Million retail sales annually, and senior living for nearly 500 residents and patients. Kelly’s true passion lies in furthering the organization’s mission to provide patient-centered, innovative, and highest-quality, most reliable operations and care. She strongly believes that food is medicine and an integral part of the healing process for patients, as well as a solution for preventing malnutrition and future food-caused hospital admissions.

Alejandro Rodriguez is the Founder and CEO of Pharmabox and its subsidiaries AmeriKiosk and SmartBox Retail. In 2014 Pharmabox was born out of the idea of providing customers with the best over the counter products using the latest technologies in the most convenient way. Seven years later and Pharmabox is more than an idea – it has grown into a huge success. Pharmabox is currently providing services to more than 100 locations around the US and has grown to include subsidiaries like AmeriKiosk – offering Hardware and Software solutions to brands and retailers in a variety of sectors – and SmartBox – an in-store robotic technology solution that addresses shrink while improving the customer experience and increasing ROI.