Breakout Session / Wednesday / December 11, 2024 / 9:45 AM

AI’s Role in Vending: Where Does It Stand?

Artificial intelligence offers convenience services operators new tools to improve operational efficiencies as well as the customer experience.

AI allows operators to utilize data such as demographic information to tailor the machine menus to the specific location. It also enables the operation to service the machines at the most opportune times, enhancing efficiency and improving customer experience.

While innovation brings new opportunities, identifying what technologies to add and when to introduce them has become more challenging than ever. Operators must be educated about technology and their staffs’ capabilities to choose the right technology.

A panel of operators who have traveled this journey will offer insights.


PANELIST

Ryan Cellucci | Manager of Unattended Retail Program | Coca-Cola Beverages Florida
Ryan Cellucci has joined the Coke Florida team as Manager for the Unattended Retail Program. In this role, Ryan is pivotal in assisting the growth and success of our instamarket and unattended retail platforms. His expertise in the snack food and concessions business comes from multiple years in the food service industry with time spent working with Icebox Pantry, Sodexo Live! and Centerplate Hard Rock Stadium, Chartwells, Levy Restaurants and Compass Group. He has worked in locations across the country, including in Florida with Florida International University, Marlins Park, and Hard Rock Stadium. Ryan has a wealth of knowledge that will immediately add value to our instamarket strategy and execution.