Closing Keynote / Wednesday / December 6, 2023 / 10:45 AM
Thought Leader Roundtable: Executive Predictions
As we wrap up the Summit, this heavy-hitter panel of industry thought leaders will comment on a variety of topics when it comes to self-service and the customer experience.
Sean Albertson | Founder & CXO | CX4ROCKS
Sean Albertson has been a customer experience leader for over 20 years, helping great companies like Charles Schwab and others in Telco and Financial Services create great CX for their customers. Sean specializes in the intersection of survey programs, text and journey analytics with operational metrics and the use of AI to bring out the power of those programs.
Marc Crocquet | VP of Business Services | Nova Southeastern University
Steve Lieber | VP of Franchise Development | BurgerFi
Steve Lieber is a respected figure in the restaurant industry, celebrated for his expertise in restaurant concept design and successful operations. A certified pizzaiolo from Italy, he earned the title of Best Pizza in the USA in 2009. Currently, as Vice President of Franchise Development at BURGERFI International, he represents both the BURGERFI and Anthony's Coal Fired Pizza & Wings brands. Steve has led his team to sell over 150 franchises to 50+ groups, spanning 20+ states and international markets like Kuwait and Saudi Arabia. His commitment extends to mentoring franchisees and boosting local store marketing strategies for profitability.
Ashye Marcus | Senior Business Development Leader | Just Walk Out tech by Amazon
Ashye Marcus is a senior global business development leader for Just Walk Out tech by Amazon, an innovative solution that gives operators the ability to offer their customers an autonomous shopping experience. Just Walk Out tech’s differentiated retail stores can be found in stadiums & arenas, airports, and higher education among other verticals. She is a trusted advisor to her customers that provides strategic and operational guidance on frictionless retail stores. Ashye is passionate about next-gen customer experiences and has led revenue-focused teams in B2B, B2B2C and B2C organizations. Her 20 years of experience spans startups and large corporations, most notably Amazon, Nike, and Lehman Brothers.
Neil Thompson | VP, Digital | HMS Host
Neil Thompson is Vice President, Digital for HMSHost, a global restaurateur and world leader in delivering innovative dining solutions in travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Neil joined HMSHost in 2012 as Vice President, Canada. In this position, he was responsible for the company’s operations in Canadian airports and motorways. In 2020, Neil was appointed Vice President, Digital and is responsible for overseeing the company’s digital strategy and vision. Prior to joining HMSHost, Neil worked as an executive for some of Canada’s most recognizable restaurant brands including Tim Hortons. Neil holds a B.A. from the University of Toronto, and his passion for food led him to attain a Culinary Arts Certificate from George Brown College. He also completed the Hospitality Managers’ Development Course at University of Guelph.
Bill Stutzman | Director of Strategic Initiatives | Ventus
Bill Stutzman, Director of Strategic Initiatives is a networking industry change agent helping today’s Omnichannel Financial Institutions solve technology challenges and meet networking demand. Bill’s expertise in marketing and network services has allowed him to support FIs implementing the many transformational changes impacting the omnichannel branch and how it can positively enhance the customer experience. Bill holds an M.B.A from Columbia University and throughout his career, including senior roles at Time, Inc’s Fortune.com, Entertainment Weekly’s EW.com, and Sprint, he has demonstrated a talent for anticipating trends and capturing value at the right time.
View Full Agenda