Keynote Session / Tuesday / December 5, 2023 / 9:45 AM
Digital Innovation in Travel: Is the Next Frontier Airport Dining?
Today’s travel experience is vastly different than it was 20 years ago thanks to digital initiatives that can remove friction and barriers nearly every step of the journey. Travelers have become accustomed to the convenience of booking and managing their trips, requesting rideshares, checking in to hotels, and more — all via their smartphone. They have significantly more control over their experience, and the next frontier of this innovation is airport dining. Learn how kiosks, mobile order and pay, and vending are transforming how and where travelers eat while on the move.
Neil Thompson | VP, Digital | HMS Host
Neil Thompson is Vice President, Digital for HMSHost, a global restaurateur and world leader in delivering innovative dining solutions in travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Neil joined HMSHost in 2012 as Vice President, Canada. In this position, he was responsible for the company’s operations in Canadian airports and motorways. In 2020, Neil was appointed Vice President, Digital and is responsible for overseeing the company’s digital strategy and vision. Prior to joining HMSHost, Neil worked as an executive for some of Canada’s most recognizable restaurant brands including Tim Hortons. Neil holds a B.A. from the University of Toronto, and his passion for food led him to attain a Culinary Arts Certificate from George Brown College. He also completed the Hospitality Managers’ Development Course at University of Guelph.
Steven MacArthur-Brooks | Director, Non-Traditional Development, Burger King, U.S. & Canada | Restaurant Brands International
Morgan Petty | Interactive Experience Account Director | Frank Mayer
Morgan Petty, Interactive Experience Account Director for Frank Mayer, works alongside clients to understand their objectives, pilot new interactive kiosk and display programs, and optimize the customer experience. As the former executive director of the Interactive Customer Experience Association, Morgan facilitated peer group discussions focused on CX research, strategies, and technologies with executives from a wide range of industries, including retail, restaurant, financial services, hospitality, and entertainment. In addition to her experience at ICX Association, Morgan has advised B2C brands as the founder of StratEdgeEyes, a company that collaborates with leading innovators to build business infrastructure and plan effective customer-facing strategies. For nearly a decade, she also worked with Networld Media Group, publisher of KioskMarketplace.com, RetailCustomerExperience.com, DigitalSignageToday.com, FastCasual.com, QSRweb.com, and other B2B media platforms.
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