Kiosk Focus / Wednesday / December 6, 2023 / 9:45 AM
Self-Service Kiosks and the Many Forms of How to Interact
Today’s technology offers more ways than ever to engage with consumers, but new innovations bring new challenges. Brands and retailers first need to have employees on board when introducing new technology. Veterans offer their insights.
Julian Brinkley | Assistant Professor of Human-Centered Computing | Clemson University
Julian Brinkley, PhD, PMP is an Assistant Professor of Human-Centered Computing at Clemson University, the director of the Design and Research of In-Vehicle Experiences Lab (DRIVE Lab), and CEO and co-founder of MyUI.AI. His research is focused on the intersection between human factors, consumer products, and computer science; work that has been supported by grants from the Center for Connected and Automated Transportation, Google, the US Army, the US Department of Transportation, the National Highway Traffic Safety Administration, and many others. Dr. Brinkley co-founded MyUI.AI in 2021 to make digital interfaces more accessible for people with disabilities. MyUI.AI uses the predictive power of artificial intelligence to adapt inaccessible digital interfaces for users with disabilities by personalizing the interface composition and interaction modality. The MyUI cloud-based personal profile system creates customized and accessible interfaces in a range of compatible products from self-checkout kiosks to smart home devices.
Jenifer Brinkman | Director of Business Services | Nova Southeastern University
Jenifer Brinkman began her professional career in marketing and guest experience with over 6 years of experience in the field, where she has consistently delivered results by crafting customized marketing solutions in the higher education world and creating memorable guest experiences. Recently, Jenifer has pivoted careers to the contract management side of things as Associate Director overseeing food service operations at Nova Southeastern University. Jenifer is passionate about creating innovative solutions and fostering a collaborative work environment to achieve business objectives. She constantly strives for excellence and believes that the key to success is driven by a customer-centric approach and a strong focus on quality.
Achal Kothari | Co-Founder & VP - Business | Bytebeam
Kurt Pahlitzsch | VP of Operations | Doherty Enterprises
Kurt Pahlitzsch is Vice President of Operations for Doherty Enterprises, overseeing 83 Applebee’s locations and two Chevys Fresh Mex restaurants. He leads over 4,800 team members across four states. During his 28 years of service with Doherty, Kurt was also responsible for the design, development, and operations of the concepts Spuntino Italian Tapas & Wine bar, Shannon Rose Irish Pub, Chevys Fresh Mex , and Quaker Steak & Lube. During his tenure he has overseen the opening of more than 45 new restaurants. Kurt has been selected to serve on several counsels in multiple brands. Most currently, he serves on the Franchise Operations Counsel, Beverage Counsel, and Restaurant of the Future with Applebee’s. Kurt has been recognized with the following awards, Operations Partner of the Year 2018, Operations Partner of the Year 2020, and Beverage Champion 2022, with recognition for his performance excellence and innovative contributions to the Applebee’s Brand.
Melanie Endres | CEO | Code Factory SL
Melanie Endres as CEO of Code Factory SL from Spain has been with the company for 15 years. She has helped shift directions from a development company for the world´s first screen reader for mobile devices for the blind and visually impaired to a company that will now bring a revolutionary product to the kiosk world. Taking advantage of the company's expertise in voice enabled products, voice controlled food ordering is the future vision for this company and will take customer experience in the self ordering market to a new level. As a German living in Spain having graduated with a MSc in Scotland, doing business worldwide comes naturally.
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