Breakout Session / Tuesday / December 10, 2024 / 2:15 PM

Ways to Improve Customer Experience: What Are the Opportunities?

Vending machines and micro-markets are more versatile than ever, thanks to technologies such as digital signage, digital out-of-home advertising, voice technology, facial identification, gesture recognition and more.

Digital screens, for instance, offer digital-out-of-home advertising, the fastest growing advertising channel which convenience services operators have only begun to scratch the surface of.

New technology also makes it possible to know when a person is interacting with digital media, which is also not true for all other media formats.

A panel of pioneers offer insights on how to capitalize on these growing opportunities.


PANELIST

Jeremy Cauble | Director of Strategic Innovation | Canteen North America
Jeremy Cauble, Director of Strategic Innovation for Canteen North America, has been exploring innovation in unattended retail for 15 years. Through his diversified background in marketing, digital commerce/SEO, field implementation and customer experience, Jeremy has learned how to leverage new technologies to continuously improve the shopping experience for customers in unattended retail.  Quick and easy checkout, interactive shopping tools, channels for consumer engagement and feedback, and operational technologies to ensure the right product in the right place at the right time—all of these and more combined to simplify the overall shopping process and elevate customer satisfaction.
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