Voice-Speech Interaction: The Next Game Changer in Customer Experience
The integration of voice interaction represents a pivotal advancement for self-service equipment, but embedding this technology into existing software has posed challenges. Challenges exist for integrating both automatic speech recognition and text-to-speech technologies, as well as challenges in managing audio signals.
A panel of brand decision-makers who have ventured into this sector to take the customer journey to new heights share their insights for success.