Breakout Session / Tuesday / December 10, 2024 / 11:15 AM

Voice-Speech Interaction: The Next Game Changer in Customer Experience

The integration of voice interaction represents a pivotal advancement for self-service equipment, but embedding this technology into existing software has posed challenges. Challenges exist for integrating both automatic speech recognition and text-to-speech technologies, as well as challenges in managing audio signals.

A panel of brand decision-makers who have ventured into this sector to take the customer journey to new heights share their insights for success.

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