Kiosk Focus / Tuesday / December 5, 2023 / 2:15 PM

Innovation: What’s Hot; What’s Not?

Artificial intelligence, machine learning and 5G telemetry are just some of the technologies bringing new capabilities to the self-service market. What new innovations are setting progressive actors apart in today’s self-service playing field? How does a brand or retailer find technology resources? A panel of experts weighs in.


Randy Chilton | Chief Marketing Officer | National Entertainment Network
Randy Chilton has spent over 30 years as a respected and distinguished Senior Executive Sales and Business Development Manager driving penetrating amusement and automated retail growth for small, midsize and large organizations. His current role at National Entertainment Network (NEN) is as Chief Marketing Officer. NEN is a national amusement and game room operator covering all 50 states with over 40,000 assets in over 13,000 locations. Randy has an extensive background working with the top national clients, retailers, and restaurateurs, helping them with their front of house kiosk decisions. His work background includes 11 years as VP of Sales at Coinstar/Outerwall, helping launch Redbox, Coinstar expansion, and other automated retail solutions introduced to the marketplace. Today his focus is working with major banners, helping them with their strategic kiosk decisions.
Phil Deckers | Director of Technical Solutions | Sodexo InReach
As Director of Technical Services, Phil Deckers manages InReach technology initiatives that bridge the consumer experience, distribution, operations, and customer service. InReach is the Convenience Segment of Sodexo that creates spaces that keep workers engaged, happy, healthy, and productive through innovative vending, micro market, refreshment, and pantry services. Phil resides in Austin and has been part of the InReach team since 2019. Prior to joining InReach, Phil implemented business intelligence, warehousing, and delivery solutions in the broadline foodservice distribution industry.
Glen Ryniewski | Owner | Soaring Strategies
Glen Ryniewski is Director of Soaring Strategies which specializes in business development within U.S. and international airports. He has over 20 years’ experience in the Aviation industry serving as the Assistant Commissioner of Concessions and Customer Service for the Chicago Department of Aviation with oversight of O’Hare and Midway International Airports. Additionally, he works with the Executive Branch of the Federal Government, and has experience in advertising, publishing, real estate, and is an Adjunct Professor at DePaul University and member of their Hospitality Advisory Board.
Manuela Zoninsein | CEO & Founder | Kadeya
Manuela Zoninsein is the CEO and Founder of Kadeya, the world’s first closed-loop beverage vending system. Our network of smart bottling stations and reusable bottles eliminates the need for single-use beverage containers forever. As a serial climate entrepreneur, she has launched two businesses in the agritech space, one a data service in China, which was acquired by a partner, and one in Brazil, now that country’s largest online marketplace for smallholder farmers. As an angel, Manuela has invested in over 30 women-led companies focused on sustainability. She holds an MBA from MIT-Sloan, an MSc from the University of Oxford, and a BA from Harvard University. She is a proud Brazilian immigrant fluent in Mandarin-Chinese, Spanish, and Portuguese.

Mitul Patel | Director of OEM Sales – North America | Zebra Technologies
Mitul Patel has been part of the Information Technology and Telecommunications industry for more than 20 years. During his career he has held several key roles from product management, business operations, and sales leadership. He has years of experience working with several of the largest retail, healthcare, transportation, and logistics organizations around the globe. His current role is the Director of OEM Sales for the Americas at Zebra Technologies. Mitul’s primary focus is to drive sales of component technologies critical to the advancement of self-service across multiple industries.
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