General Session / Wednesday / December 11, 2024 / 10:45 AM
Thought Leader Roundtable: Executive Predictions
As we wrap up the Summit, this heavy-hitter panel of industry thought leaders will comment on a variety of topics when it comes to self-service and the customer experience.
PANELISTS
MODERATOR
John Laspia | CEO | Kiosk Operators
John Laspia III is a visionary leader with an impressive career spanning over thirty years, primarily focused on innovation in the retail and technology sectors. He currently serves as the CEO of Kiosk Operators and brings over 20 years of experience designing, manufacturing and deploying over 18 new kiosks with over 17,000 placements across the USA in a variety of industries. Notably, he designed and built the Nestle DiGiorno Pizza Kiosk, the Blockbuster Kiosk and personally opened 1,200 retail stores. As co-founder of Kiosk Operators LLC, John is leading all projects that blend technology with retail strategies to create disruptive new business models. John played a crucial role in the development and launch of Moviebeam, a major streaming service. John's leadership extends to multiple exits in robotics innovation and cloud services automation. He spearheaded the acquisition/ sale of the Blockbuster Kiosk with Redbox, which was later sold to the Carlyle Group, with an investment of $15M.
Ashkan Mirnabavi | Founder & CEO | NextGen Kitchens
Ash Mirnabavi's journey into the food service industry began with a desire to improve how operations are managed. Combining his engineering skills and entrepreneurial experience, he stepped directly into the role of an owner/operator, tackling pressing industry challenges. As the owner and operator of several Canadian franchises, including Chopped Leaf, Assembly Custom Pizza, Memphis Blues BBQ House, and Pacific Poke, he focused on improving operational processes and customer experiences by applying practical technology solutions. In founding NextGen Kitchens, Ash has been at the forefront of developing state-of-the-art ERP solutions tailored to the unique needs of multi-brand and multi-location food service operations. Their platform seamlessly integrates essential functions such as ordering, inventory management, and customer analytics into a unified system, greatly simplifying complex operations while boosting profitability.
Ishai Reinfeld | Director of Ecommerce, Smart Answering | SoundHound AI
Ishai Reinfeld is the Director of Ecommerce, Smart Answering, at SoundHound AI. A Venezuelan-born tech entrepreneur with over 15 years of experience in Retail, AI, Operations, and Management. Ishai previously served as CEO of Daily Steals, scaling the company from zero to $30 million, and held the role of COO at Glyde, a peer-to-peer marketplace developed with PCS Wireless. Known for integrating emerging technologies and driving growth, Ishai's hands-on leadership style consistently delivers successful outcomes across diverse business environments.
Bill Stutzman | Director of Strategic Initiatives | Ventus
Bill Stutzman, Director of Strategic Initiatives is a networking industry change agent helping today’s Omnichannel Financial Institutions solve technology challenges and meet networking demand. Bill’s expertise in marketing and network services has allowed him to support FIs implementing the many transformational changes impacting the omnichannel branch and how it can positively enhance the customer experience. Bill holds an M.B.A from Columbia University and throughout his career, including senior roles at Time, Inc’s Fortune.com, Entertainment Weekly’s EW.com, and Sprint, he has demonstrated a talent for anticipating trends and capturing value at the right time.