Agenda 2021

December 9-11, 2024 | Tampa — Save the Date! Registration will open soon. View News

AGENDA

TUESDAY // DECEMBER 14, 2021

3:30 pm | Registration Opens

5:00 pm | Welcome | Grand Ballroom West

Opening Remarks

Speakers:
• Cherryh Cansler | VP of Events | Networld Media Group
• Mitul Patel | Director of OEM Sales | Zebra Technologies

5:10 pm | Opening Keynote | Grand Ballroom West

The Customer Journey. How Has It Changed and What Does the Future Hold?

Today’s consumers have been spoiled by the ease of communicating seamlessly in real time by social media and high powered digital marketing. Retailers and brands hoping to engage with consumers successfully at the point of contact need to make the customer journey as easy and enjoyable at every other touchpoint consumers are exposed to. Ruth Crowley explains the elements of a successful retail and brand strategy.

Keynote Speaker:
• Ruth Crowley | VP, Merchandise & Brand Strategy | Hudson Group

Sponsored by Zebra Technologies

KEYNOTE SPEAKER

Ruth Crowley
VP, Merchandise & Brand Strategy
Hudson Group

6:00 – 8:00 pm | Networking Event | South Palm Court

Welcome Reception

Take a journey to the tropics at this one-of-a-kind event located in the hotel’s South Palm Court overlooking the ocean to meet some of our speakers, sponsors and fellow attendees.

As you listen to the waves and music while enjoying hors d’oeuvres and cocktails, you will be entertained by the live Knife Fire Dancers performances throughout the evening. From the sound of the first conch shell to the last drum beat, this is one event you don’t want to miss.

8:00 pm | Dinner on your own

WEDNESDAY // DECEMBER 15, 2021

7:30 am | Breakfast

8:00 am | Breakfast Briefing | Grand Ballroom West

Consumer Engagement Today

Presenter:
• Bryan Hebert | Executive VP of Sales | Nayax

Sponsored by Nayax

PRESENTER

Bryan Hebert
Executive VP of Sales
Nayax

8:30 am | Keynote Session | Grand Ballroom West

Guest Empowerment: How Today’s Technology Makes It Happen

From customer-facing digital to back-of-house efficiencies, brands are seeking tools and capabilities that will drive long-term competitive advantage. Raghu Sagi, chief information officer at Inspire Brands, describes the technology platforms that drive the guest experience across its more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, Rusty Taco and SONIC Drive-In restaurants.

Keynote Speaker:
• Raghu Sagi | Chief Information Officer | Inspire Brands

Moderator:
• Mark D. Smith | Business Development Manager | Bitcoin Depot

Sponsored by Bitcoin Depot

KEYNOTE SPEAKER

Raghu Sagi
Chief Information Officer
Inspire Brands

9:30 am | Break

10:00 am | Kiosks Track | Grand Ballroom West

Phygital: Where Physical and Digital Intersect

In a retail marketplace where consumers want to shop wherever and whenever they please, brands must offer a variety of purchasing touchpoints, including self-order kiosks, in addition to online and traditional stores.

The future of retail can best be described as “phygital,” a blending of the traditional physical and the emerging digital channels.

This session will look at why “phygital” is more important in a post-COVID world, emerging trends in the space, and what brands are doing next to innovate their phygital customer experiences.

Moderator:
• Natasia Malaihollo | Head of Business Development | PopCom

Sponsored by PopCom

10:00 am | Vending Track | Regency Ballroom

New Self-Service Technologies for a Changing World

Self-service technology has created several ways to engage customers at the point-of-sale.

A panel of experts will describe how technologies such as app-based order and pay, biometric identity verification, artificial intelligence and others are making restaurants and retailers more relevant to consumers.

Moderator:
• Joe Hessling | Founder & CEO | 365 Retail Markets

Sponsored by 365 Retail Markets

11:00 am | Refreshment Break

11:30 am | Kiosks Track | Grand Ballroom West

The Third Customer Set: An Opportunity You Didn’t Even Know You’re Ignoring

As a self-service or kiosk operator, you’ve built your product and experience with two sets of customers in mind — the end-user and the retailers or real estate owners you operate within. But what about the brands that want to work with you? This panel will discuss how digital out-of-home advertising can be an additional revenue source for your business and the steps you need to take to set up your signage network.

Moderator:
• Eric Lamb | SVP, Supply | Vistar Media

Sponsored by Vistar Media

11:30 am | Vending Track | Regency Ballroom

Ready-to-Eat Food Vending: The Revolution Continues

The COVID-19 pandemic pushed a number of foodservice brands to develop vending concepts that have proven successful. Several brands have used new vending technology to not only sustain product freshness but engage the customer interactively at the point of sale. Hear from a panel of experts on this exciting foodservice revolution.

Moderator:
• Bob Baydale | Managing Partner | Automat Kitchen

Sponsored by Automat Kitchen

12:30 pm | Lunch & Learn | Grand Ballroom West

Making Self-Service Easier for Guests With Vision Disabilities at McDonald’s

Building a self-ordering kiosk that is accessible for people who are blind or who have low vision requires consideration of kiosk accessibility best practices. Learn about how the McDonald’s accessibility team worked with accessibility practitioners to provide a best-in-class experience for customers who are blind or who have low vision.

Presenters:
• Matt Ater | VP of Business Development & Software Engineering | Vispero
• Kelsey Hall | Sr. Product Manager, Global Digital Accessibility | McDonald’s

Sponsored by JAWS Kiosk, A Vispero Brand

PRESENTER

Matt Ater
VP of Business Development & Software Engineering
Vispero

PRESENTER

Kelsey Hall
Sr. Product Manager, Global Digital Accessibility
McDonald’s

1:30 pm | Open Exhibit Hall Time

2:30 pm | Kiosks Track | Grand Ballroom West

How to Successfully Navigate Pricing and Supply Chain Issues in Today’s Self-Service Landscape

While COVID-19 unleashed a new wave of interest in self-service technology, many companies deployed additional customer touchpoints, a movement that continues post pandemic. As a result, many companies have experienced increased demand, and thus encountered insufficient supply chains for equipment, components, packaging and even software, issues that can impact pricing and ROI.

Can a company successfully navigate pricing and supply challenges when expanding their self-service footprint in today’s marketplace? A panel of experts weighs in with their suggestions.

Moderator:
• Elliot Maras | Editor | Kiosk Marketplace & Vending Times

Sponsored by Supply Caddy

2:30 pm | Vending Track | Regency Ballroom

Touchless Vending and Coffee Service Machines: Success Beyond COVID?

COVID-19 created a new customer demand for touchless interaction due to health concerns. However, the demand for touchless and contactless interaction continues to expand on account of the recent customer exposure. As a result, several equipment manufacturers developed touchless versions of their machines. A panel of convenience services operators will explain how they assess the current need for touchless technology and how they introduce it to customers.

Moderator:
• James Siggers | Head of Business Development | Invenda Group

Sponsored by Invenda Group

3:30 pm | Refreshment Break

4:00 pm | Awards Presentation | Grand Ballroom West

Self-Service Innovation Awards

In its second year, the Self-Service Innovation Summit recognizes the products, organizations and individuals that play important roles in improving the self service experience worldwide. Join us as we honor the most innovative use of kiosks and vending.

Categories include:

Innovation of the Year (B2B)
Innovation of the Year (B2C)
Best COVID-19 Solution
Reader’s Choice Award: Innovator of the Year (Company)
Reader’s Choice Award: Innovator of the Year (Person)

Learn more about the 2021 Finalists!

Presenters:
• Elliot Maras | Editor | Kiosk Marketplace & Vending Times
• Brian Shimmerlik | Co-Founder & CEO | Vengo

Sponsored by Vengo Labs

4:00 pm | Awards Presentation

Self-Service Innovation Awards

Join us as we honor the most innovative use of kiosks and vending.

Categories include:

Innovation of the Year (B2B)
Innovation of the Year (B2C)
Best COVID-19 Solution
Reader’s Choice Award: Innovator of the Year (Company)
Reader’s Choice Award: Innovator of the Year (Person)

Find out more about the awards and submit a nomination today!
NOMINATION DEADLINE: October 1, 2021

4:30 – 6:30 pm | Networking Event | Grand Ballroom West

Reception

After a full day of informative and inspiring sessions, interact with speakers, sponsors and fellow attendees to discuss the day’s session and make new contacts.

6:30 pm | Dinner on your own

THURSDAY // DECEMBER 16, 2021

7:30 am | Breakfast

8:00 am | Breakfast Briefing | Grand Ballroom West

Designing With Your Future in Mind

Presenter:
• Gary Stant | Director of Channel Sales | Partner Tech

Sponsored by Partner Tech

8:30 am | Kiosks Track | Grand Ballroom West

Omnichannel Integration: Do You Have A Game Plan?

The explosion of e-commerce since the start of the pandemic has sent retailers scrambling to expand points of sale, including self-order kiosks, mobile order-and-pay, curbside pickup, pickup lockers and home delivery. Integrating new and existing POS assets can be challenging. But regardless of a company’s existing POS infrastructure, management needs a road map to identify priorities and a create a successful game plan. This session will offer ideas on how to compete in today’s omnichannel retail landscape.

Moderator:
• Mary Jesse | CEO | MTI

Sponsored by MTI

8:30 am | Vending Track | Regency Ballroom

Hot New Amusement Vending Technology – How Frictionless Experience Drives Footfall, Profitability and Customer Delight

You will experience how the advancement in computer vision and IOT sensor technology coupled with LIDAR is changing the way hotel, resorts, amusement centers are providing best-in-class customer delight. This Frictionless Commerce approach drives footfall, reduces operating costs and improves unit profitability.

Our expert industry panel will talk about this technology and how one can adopt this quickly in their ecosystem to generate ROI.

Panelists:
• Steve Klohn | Chief Information Officer | Main Event Entertainment
• Kevin Williams | Director | KWP & The Stinger Report

Moderator:
• David Berney | Digital Innovation & Transformation | UST

Sponsored by UST

9:30 am | Break

10:00 am | Kiosks Track | Grand Ballroom West

Germ-Free, Contactless and Beyond

COVID-19 boosted awareness about sanitation and the importance of contactless self-service technologies. This panel will discuss the transformative deployment of Holographic Touch currently being used in their hotels, banks, and other venues, and the benefits to customers and employees — beyond germ-free interaction — to point-of-sale and other customer-facing applications.

Moderator:
• Glenn ImObersteg | President & CEO | Holo Industries

Sponsored by Holo Industries

10:00 am | Vending Track | Regency Ballroom

Bitcoin and Cryptocurrency for Vending and ATMs

Bitcoin and cryptocurrency continue to expand at a rapid pace, with more retailers accepting it and more consumers using it.

Is it time to add bitcoin and cryptocurrency acceptance to vending machines and ATMs? Should you consider adding bitcoin and cryptocurrency ATMs? A panel of experts will offer their insights.

Moderator:
• Derek Muhney | EVP of Sales | Coinsource